Business Continuity Policy COVID-19
COVID-19 BUSINESS CONTINUITY
Spambrella protects our customers’ greatest assets and biggest risks: their people. We do not foresee any impact on the delivery of Spambrella services to our customers due to COVID-19 and remain committed to running our industry-leading security and compliance services for our global customer base. Our cloud-based, multi-tenant architecture and geographically diverse and redundant business operations are designed to address and mitigate potential service disruptions.
Spambrella is providing the information below to assist its customers and partners with understanding Spambrella business continuity and preparedness in response to COVID-19. We are continuing to monitor the situation, assess our plans, and expect to provide updates as needed.
OUR PEOPLE, TRAVEL AND LOCATIONS
As a company, we are committed to the health and safety of our workforce, the people who help our customers succeed. Spambrella is closely monitoring the COVID-19 outbreak and following the recommendations of local health units, the CDC, and the WHO.
To ensure the health and safety of our workforce, customers and partners, we have, out of an abundance of caution, deployed Work from Home measures at certain locations and formally suspended all non-essential international business travel. We urged our workforce to evaluate the necessity of any personal travel they may have planned. We are requiring anybody who has (or who lives with someone who has) recently traveled to areas of the outbreak to work from home for 14 days. Additionally, if anyone experiences flu-like symptoms we ask them to be tested for COVID-19.
Spambrella is similarly aware that it is flu season, so we asked our workforce to be extra vigilant about their health – to stay home and avoid large gatherings if they are sick, even if they do not have flu-like symptoms. We will continue to update our workforce, and refine our response, as necessary.
Finally, Spambrella has provided to our workforce links to local health authorities in locations where we have an office, the CDC, and the WHO.
OUR BUSINESS CONTINUITY PROGRAM AND OPERATIONS
Spambrella has a documented Business Continuity program that addresses epidemics as part of an Infectious Disease Action Plan. The program includes annual reviews, training, and tabletop testing. As part of our response to the COVID-19 outbreak, we recently reviewed and updated our Infectious Disease Action Plan.
Our program includes providing employees with the tools to be able to work securely from home or other remote locations. We also have the capability of moving support and operations-related tasks between various corporate locations in the US, in Canada and in the EU in order to adapt to local and regional restrictions imposed as part of an outbreak.
Additionally, we performed a review of key third parties to understand what, if any, potential impacts they might pose to our business operations in the event their workforce was substantially impacted.
The impact of COVID-19 to individuals, businesses, and communities changes every day, and Spambrella will continue to monitor and evaluate how best to serve our customers, partners, and workforce.
If you have further questions or require additional information, please contact your account manager for assistance.
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The service is great at filtering bad email as well as junk email out while allowing clean email though. I have used a few other options over the years and this is the best I have found. Clients sometimes have trouble configuring their settings to how they want it to be. Or tag emails as approved when they shouldn't and need IT interaction to resolve. Maybe just ease of use or having a more clear way for clients to resolve basics on their own.
Easy to onboard my customers from another spam filtering system. Very fast and haven't had any downtime in the 9 months since I have moved to Spambrella. When I have had to use support, responses where quick. I had to move all my customers from another filtering system with little notice. After I moved my customers I realised how bad the old solution I used was. Contact with Sales and Support always been professional
I found spambrella to be easy to set up and has dramatically reduced the number of spam emails hitting our inboxes. It was easy to 'train' the software to release any genuine emails that were caught or add any spam that was not picked up.
Within a couple of weeks of use virtually no spam arrived to our mailboxes. Spam and phishing emails are a growing problem for everyone I'm sure. I now get a very low incidence of spam.
Robust, versatile, and reliable...
The reliability of the service and the level of protection that it provides. My spam levels immediately dropped to near zero.
There are almost no false positives. And I'm easily able to customize the level of protection with whitelists, blacklists, and sensitivity settings. I'm also a big fan of the antivirus and URL scanning features.
Used the software for: 2+ years - 5/5 Overall
With an ever overloaded department, and with cybersecurity skills shortage getting worse securing the I.T infrastructure.
Offloading the task of e-mail filtering to Spambrella has dramatically helped in the department's performance. The only drawback in our case is that the service is hosted outside of our territory and thus out of the legal jurisdiction.
It doesn't require an arcane knowledge to set the Spam filtering up, the guides are straight to the point and support staff are very helpful. Functionality wise, in short: we do not get spammed. Thanks to Spambrella.
Archiving wise, the new solution is easy to use, searches well and fast and is by far the cheapest we could find at the time. Ten year retention rocks!
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