Spambrella protects our customers’ greatest assets and biggest risks: their people. We do not foresee any impact on the delivery of Spambrella services to our customers due to COVID-19 and remain committed to running our industry-leading security and compliance services for our global customer base. Our cloud-based, multi-tenant architecture and geographically diverse and redundant business operations are designed to address and mitigate potential service disruptions.
Spambrella is providing the information below to assist its customers and partners with understanding Spambrella business continuity and preparedness in response to COVID-19. We are continuing to monitor the situation, assess our plans, and expect to provide updates as needed.
OUR PEOPLE, TRAVEL AND LOCATIONS
As a company, we are committed to the health and safety of our workforce, the people who help our customers succeed. Spambrella is closely monitoring the COVID-19 outbreak and following the recommendations of local health units, the CDC, and the WHO.
To ensure the health and safety of our workforce, customers and partners, we have, out of an abundance of caution, deployed Work from Home measures at certain locations and formally suspended all non-essential international business travel. We urged our workforce to evaluate the necessity of any personal travel they may have planned. We are requiring anybody who has (or who lives with someone who has) recently traveled to areas of the outbreak to work from home for 14 days. Additionally, if anyone experiences flu-like symptoms we ask them to be tested for COVID-19.
Spambrella is similarly aware that it is flu season, so we asked our workforce to be extra vigilant about their health – to stay home and avoid large gatherings if they are sick, even if they do not have flu-like symptoms. We will continue to update our workforce, and refine our response, as necessary.
Finally, Spambrella has provided to our workforce links to local health authorities in locations where we have an office, the CDC, and the WHO.
OUR BUSINESS CONTINUITY PROGRAM AND OPERATIONS
Spambrella has a documented Business Continuity program that addresses epidemics as part of an Infectious Disease Action Plan. The program includes annual reviews, training, and tabletop testing. As part of our response to the COVID-19 outbreak, we recently reviewed and updated our Infectious Disease Action Plan.
Our program includes providing employees with the tools to be able to work securely from home or other remote locations. We also have the capability of moving support and operations-related tasks between various corporate locations in the US, in Canada and in the EU in order to adapt to local and regional restrictions imposed as part of an outbreak.
Additionally, we performed a review of key third parties to understand what, if any, potential impacts they might pose to our business operations in the event their workforce was substantially impacted.
The impact of COVID-19 to individuals, businesses, and communities changes every day, and Spambrella will continue to monitor and evaluate how best to serve our customers, partners, and workforce.
If you have further questions or require additional information, please contact your account manager for assistance.