Clear governance structures and visible leadership play a vital role in embedding responsible behavior throughout our business.
From the Board of Directors down, all senior consultants are expected to lead by example and apply our values, principles and standards to all their business activities. Meeting CR objectives is also an integral measure of senior consultant performance and annual rewards.
The sales process & client engagement
The sale of some security equipment and services are highly regulated and subject to well established strict government approval. We also have our own rigorous policies and processes that govern what we sell and who we sell to.
We are selective about the business opportunities we pursue and we carefully consider opportunities before engaging in assessment or investigative work. We aim to minimise any risks to our reputation at all times.
Clientele relationship management
Client relationships and account management – responsible for the operation and performance of their daily operations. This includes compliance with our operational framework, implementing our CR commitments, embedding total performance in all business activities.
Our Operational Framework, the set of core policies and processes that guide all aspects of our work, includes our policies on responsible business practices such as gifts and hospitality, facilitation payments and conflicts of interest as well as our policies on the environment, safety and diversity and inclusion.
Gifts and hospitality
It is sometimes customary and appropriate, particularly in connection with product demonstrations or promotional events, to give and receive reasonable and proportionate gifts and/or hospitality. However, if the giving or receiving of gifts or hospitality is in any way for the purposes of obtaining an inappropriate advantage or benefit, then this may amount to a bribe which is prohibited under this and other Spambrella Ltd policies and by law.
Consultant vetting & lifecycle framework
In addition to our Operational Framework, our Lifecycle Management Framework is used for managing all major projects, and includes a series of checks and reviews that managers must carry out during the lifetime of a project. Responsible behavior is considered at every stage.
Spambrella sources only the very best cyber experts and consultants in our field. All consultants are vetted thoroughly before being assigned to a client and are continually reviewed. All consultant profiles are provided to clients prior to any engagement.
UK Bribery Act
Bribery is a criminal offence. Spambrella Ltd prohibits employees from offering, giving, or receiving bribes or personal inducements, or requesting others to do so on their behalf, for any purpose. Employees must not offer, give or receive bribes or personal inducements to obtain inappropriate advantage or benefit – or request others to do so on their behalf – for any purpose.
Spambrella rescued us and our customers from uncertain times with Postini/Google and now McAfee. As an MSP we have relied upon Spambrella and their support for just over 2 years. Our experience has been positive and we have overcome obstacles using their support team for anything email related (sometimes out of their scope). We recommend Spambrella to all of our customers. Thanks!
With over 4k end user email users it was top priority that our migration was stable and quick. Spambrella proved to be the perfect choice with hands on technical assistance. We worked late nights migrating our customers from another email security vendor that increased their pricing without prior warning. We are very happy with Spambrella and will continue to recommend this service.
As an MSP Kingdom provides best of breed packaged services to its clients. Spambrella was brought in to replace both our premium and SMB email security/filter options. Spambrella is quick and simple to set up and administer. The Proofpoint connection is valuable and enables us to quickly deploy policy based encryption which is becoming popular. Overall we cannot fault Spambrella as a service or as a team.
Having moved away from McAfee, we quickly realised our customers had not settled. We decided to set up an open webinar with all customers and Spambrella. Over 80% of our customers opted to move and a positive decision it was!
The Spambrella team have been excellent. I highly recommend their services and technical expertise.
Our experience with Spambrella has been great.
Support is very responsive and provide a high level of value.
Monotype is one of the world’s best-known providers of type-related products, technologies and expertise.
Spambrella has been a valued service addition to RCS London. Our clients are very happy with the security features Spambrella provides and the user interaction with the service has been simple and welcomed by all. RCS is a fast growth MSP in London UK and the business requires valuable additions like Spambrella. We recommend Spambrella to other MSP’s looking for a monthly subscription email security service.
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