Why are my Archive Emails getting rejected?

Common things to check if archive emails are getting rejected or not showing up: Make sure a SECOND outbound connector is configured to handle only…

Archive Export 2.0 – Self Service

Archive Export (version 2.0) – Self Service Exports can be completed by the customer themselves at any time. Spambrella no longer offers an export service…

Journaling in Exchange 2013/2016

Journaling in Exchange 2013/2016 Exchange 2013/2016 provide multiple methods for journaling including: Pre-requisite These instructions are for the current archive service, not the legacy archive. Please check with…

Getting Started with Email Archiving

Welcome to your Email Archive Getting Started Guide! This guide provides you with step-by-step instructions on configuring the Spambrella (Professional Package) Email Archive. The following…

Configuring Remote Journaling via Office 365

Office 365 uses Remote Journaling (SMTP Journaling).  This guide will go over the full configuration for both Spambrella and Office 365. Archive configuration Click on…

Manage Email Archive Users

About Email Archive Users All users defined in Spambrella are also users within the Email Archive. User accounts are synced every 5 minutes. Removing a…

Managing Retention and Legal Holds

Retention All archived messages are retained in the Archive for at least one year from the date on which they were archived, and can be…

Searching in Archive 2.0

A basic introduction to searching Spambrella Archive 2.0 With archive 2.0 a few functions have been added to searching messages. Granting Access: Administrators can now…

Archive connection failing

Archive connection failing with error “There was a problem connecting to the server” when performing connection test. This can be down to a number of…

Import Historical Archives

In order to import historical archives, you will need to raise an ‘Archive Import Request’ ticket. The legacy data needs to be in EML format…

When to Use Archive Bulk Import/Export Services

If you have large amounts of email to load and an Internet connection with limited bandwidth, the time required to prepare and ship a portable storage…

Searching archives returns no results for some users

Ensure that no capital letters are being used when searching. For example, searching for [email protected] would return results, whereas searching for [email protected] would not. We…

Journal Archiving

General Overview The Spambrella Archive service does not provide a direct journaling service. Journaling is done on the mail server side with our service. Customer will…

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