SMTP Authentication

SMTP Authentication (SMTP AUTH) improves the trust between a customer’s mail exchange server and Spambrella to eliminate the risk of spoofing. This feature simply creates…

DKIM and DMARC

Domain Keys Identified Mail, or DKIM, is a standard that prevents email senders and recipients from spam, spoofing, and phishing. This form of email authentication…

Bypass Spam Filtering in Office 365

Bypassing Spam Filtering in Office 365 You may want to adjust your spam filtering policy in Office 365 to bypass filtering for clean mail that…

554 5.7.1: Relay access denied

Why do I keep getting a 554 5.7.1: Relay access denied? Spambrella is a closed relay system. This means that all mail going through the…

Email Delivery Error Codes

Common Email Delivery Error Codes Delivery summary: Any time you see, “This message was rejected by its destination for reasons outside the control of Spambrella,…

Solarwinds Mail Assure Alternative

Solarwinds Mail Assure / MSP Mail Alternative – Spambrella The email security industry has been a turbulent arena over the past decade. We have managed…

The Email Laundry Alternative – Migration Services

Migration – Upgrade from ‘The Email Laundry’ Note – Our extensive knowledge base and guides may not always translate well if you have been using The Email…

[Setup Step 6] – Configuring additional features

[Setup Step 6]: Configuring Features This article is to consolidate links to features available based on package level and how to configure them. Available features…

CIDR Breakdown for 185.132.180.0/22 and 185.183.28.0/22

CIDR Breakdown for 185.132.180.0/22 and 185.183.28.0/22 For customers who are using Office 365 or any other platform that will only accept CIDR format ranges of…

Verify domain by adding a custom META tag

Verify domain by adding a custom META tag to the homepage of your domain In order to register a domain for email relay within Spambrella,…

Sending to distribution groups with external domain recipients

Spambrella does not currently support the outbound relaying of mail to external domain recipients in a distribution group being sent to. An external recipient consists…

PDR IP Lookup – Why am I being delayed or blocked?

Why am I being delayed or blocked? The IP you are reporting is delayed or blocked because we have indications that messages scoring as spam…

Archive connection failing

Archive connection failing with error “There was a problem connecting to the server” when performing connection test. This can be down to a number of…

Delete ‘sent’ encrypted email

Once an encrypted email is shared with a recipient (sent), it will remain in the Proofpoint Secureshare Portal until expiry (14 days). At this time there…

How to get the Permalink of an email log

Your Administrator or Spambrella Support Team may request that you identify messages that you need support for by sending its Permalink to the Spambrella Support…

Using Zix Encryption with Spambrella

In the event that a customer is using Zix as a secure webmail application as opposed to Spambrella ‘Advanced Package’ encryption solution, we do support…

Sender Dynamic DNS

DDNS – We allow CIDR ranges up to /24 in the sending server list. You will need to collect your dynamic CIDR range and add the…

Spooling Alerts

What are Spooling Alerts? A spooling alert is a notification that is sent to designated contacts when there is a problem with an organizations email…

Polling for Spooling Alerts

Polling is carried out every 5 minutes. You would need at least 25 messages waiting for your server to trigger the Alert. In practical terms…

How to Enforce TLS

This page describes how to enforce TLS and behavior from a Spambrella Sender and Recipient point of view. In both cases below, we do recommend…

Can I CNAME my MX Records?

What are CNAME records? CNAME records are aliases of, or redirect to, other DNS entries. Can I use a CNAME record with Spambrella? CNAME should…

What is RBL reputation analysis?

RBL reputation analysis votes on the probability that the message is spam based on comprehensive information about the source of the message, rating the reputation…

Email delivery status ‘deferred’ in logs

Delivery Status Deferred: Emails get deferred at Spambrella if the destination SMTP server is down or if there is a temporary network issue with the receiving…

Bulk email limitations explained

Bulk email sending is designed for users who need it for business-critical purposes, e.g. Recruitment consultants emailing individuals applying for a specific job(s), support users…

SPF Checking with Office 365

Question: When I receive an email to my Office 365 account this email has failed SPF checking by Office 365 e.g. – Authentication-Results: spf=fail (sender…

Quarantine actions

Release Email – Allowing user to release a specific email from a sender one time. This may be an email newsletter that you do not…

Delete email from logs/quarantine

You are not able to delete email from the logs but can hide it (which achieves the same thing from a user perspective). To do…

Search logs for a specific email

Q – How do we search logs from a specific email address sent to anyone in the company, we don’t know who it was sent to,…

Mimecast Alternative Migration

Spambrella the Mimecast alternative Note – Our extensive knowledge base and guides may not always translate well if you have been using Mimecast for an extended period…

MxLogic Account Migration

Spambrella provide fully managed account migrations for customers and partners on MxLogic. F3 McAfee SaaS partners and McAfee SaaS F3 SP partners. Our automation tool…

Functional Accounts

If you need to address users to reduce user count for those that are not actual live people…’such as’ ‘info@, contact@, hr@ etc’. You can set…

Domain Verification – TXT Record

To verify domain by adding a DNS (TXT) record to your domain’s configuration In order to register a domain for email relay within Spambrella, you…

Understanding User Roles

Strategic Partner Administrator – A user with the Strategic Partner Admin role is able to: Manage strategic partner site Manage all channel partner sites Manage all…

MSP Partner Pricing

Spambrella have two grades of partners, Strategic and Channel. Strategic Partners Strategic partners are generally larger in nature and run distribution networks with an incumbent Channel…

Spambrella Pricing

Spambrella bill for active users (beating hearts / real people). The new Spambrella platform now makes it possible to list ‘Functional Accounts’ (accounts@, contact@ etc) separately…

I am a Websense user, can you assist with migration?

Spambrella migrate customer from Websense and other Email Security services without charge. Our extensive knowledge base and guides may not always translate well if you have…

How long does it take to set up my trial?

Trial accounts will be set up within 30 minutes. Be sure to confirm your number of active mailboxes and the service you wish to evaluate….

Deny email or content

Question : I have noticed that there doesn’t seem to be a ‘deny’ action on the filter inbound or outbound. So the only action is…

Sender appears to not have execeed bulk sending limit but receiving bulk limit exceeded error

The bulk message error is automatically generated by the system and it would not give a false alarm. The message count also includes the number of…

Spambrella delivery re-attempt intervals

When an email cannot be delivered to a Spambrella customer for whatever reason, the platform will reattempt delivery of that email as below: – Immediately, after…

Mass update feature

Mass Update Feature – The mass update feature allows you to apply a change across all or a large set of users. For example, if you…

Issues with web forms and not receiving email

Web Form Messages Not Received We have frequent issues with web form messages not coming into the Spambrella service. One of the key statements is:…

Emails are not being received after setting up an organisation on Spambrella

Once an account is completely setup on Spambrella User Interface according to the getting started guide found, the partners/customers should wait until the top of the…

Email Encryption

Encrypting an email If you wish to make use of Spambrella Encryption service you must be on Advanced package or above. This feature then needs…

DLP – Smart Identifier

For additional questions, please see the DLP FAQ. Creating a Filter that uses a Smart Identifier Once logged in, click on the Filters tab. Click on…

DLP – Dictionary

For additional questions, please see the DLP FAQ. Creating a Filter that uses a Dictionary Once logged in, click on the Filters tab. Click on the…

DLP – Data Loss Prevention FAQ’s

Frequently Asked Questions (FAQ) Q. What packages is Data Loss Prevention included in?  Data Loss Prevention is included in the Business, Advance and Professional package….

Change EU1/US1 login password

Update Your Password 1. While logged into the user interface, navigate to Users & Groups > Users tab. 2. Locate the user account by name…

Can Spambrella be used to forward email for non-registered domains?

Spambrella only processes email for domains and static IPs registered on our user interface. This is so we can safeguard against the security threat of being…

Acceptable Use Policy for Outbound Email

As a committed anti-spam product, Spambrella cannot condone the use of our platform to send outbound bulk mail.  Most users respect our fair usage policy and…

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