Graymail – Manage Junk Mail

Spambrella includes specific classifiers that categorize email and enable granular dispositions on those categories. One of those classifiers is for “bulk mail” (e.g. newsletters, opt-in emails, etc.). Unlike Office 365 and Google’s approach to spam detection, Spambrella does not treat bulk mail as spam, as there might be legitimate cases where such mail needs to be delivered (e.g. some end users might opt-in to a medical newsletter on diabetes, and classifying such an email as spam is clearly a false positive).

Another example of classifiers is the “phish” classifier that can be set to uniquely identify and quarantine phish and spear-phish messages for review or export to law enforcement.

The problem with Graymail

The problem with Graymail is that it is opt-in mail and therefore not regarded (and rightfully so) as SPAM. Not all Graymail might be for personal use either, many of use utilise on-line publications for our job roles such as, legal, marketing and economist news letters. So how do we manage this email and manage it in a way that is purposeful?

Managing Graymail (GreyMail Europe)

The easiest way to manage Graymail is to stipulate which departments need particular newsletters. Spambrella utilises the McAfee Global Threat Intelligence networks which monitors more nodes globally than any other provider. This puts us in the leading position to stipulate what is Graymail and what is isn’t.

IT departments are struggling to manage Graymail as op-in email is often a long winded process to op-out of. To unsubscribe, users are led down a garden path where they are expected to log into ‘their account’. An undesirables process and time consuming. Many IT departments utilise third party solutions to address the growing email pain point.

Spambrella has been providing graymail services for over 24 months and has shaped its service around the ‘unsubscribe’ embedded URL within marketing emails. Some vendors claiming to be email filtering service providers also provide marketing tools within their service yet also block those emails within their own Graymail service. A baffling combination.

Spambrella provides a 30 day free service trial which will enable any SME or Enterprise to expand its email classification with granular control. The trial service will allow your IT department to determine the level of bandwidth saved and the additional employee productivity produced because of it.

Furthermore, Spambrella is a true cloud service, we will not interfere with any local services and do not need any user intervention. The service is managed by the nominated IT administration team.

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Related Case Studies

The service is great at filtering bad email as well as junk email out while allowing clean email though. I have used a few other options over the years and this is the best I have found. Clients sometimes have trouble configuring their settings to how they want it to be. Or tag emails as approved when they shouldn't and need IT interaction to resolve. Maybe just ease of use or having a more clear way for clients to resolve basics on their own.

Brian M., Review via Gartner Capterra

Easy to onboard my customers from another spam filtering system. Very fast and haven't had any downtime in the 9 months since I have moved to Spambrella. When I have had to use support, responses where quick. I had to move all my customers from another filtering system with little notice. After I moved my customers I realised how bad the old solution I used was. Contact with Sales and Support always been professional

Allen B., Review via Gartner Capterra

Used the software for: 2+ years - 5/5 Overall
With an ever overloaded department, and with cybersecurity skills shortage getting worse securing the I.T infrastructure.

Offloading the task of e-mail filtering to Spambrella has dramatically helped in the department's performance. The only drawback in our case is that the service is hosted outside of our territory and thus out of the legal jurisdiction.

John P., Review via Gartner Capterra

Robust, versatile, and reliable...
The reliability of the service and the level of protection that it provides. My spam levels immediately dropped to near zero.

There are almost no false positives. And I'm easily able to customize the level of protection with whitelists, blacklists, and sensitivity settings. I'm also a big fan of the antivirus and URL scanning features.

Verified Reviewer, Review via Gartner Capterra

I found spambrella to be easy to set up and has dramatically reduced the number of spam emails hitting our inboxes. It was easy to 'train' the software to release any genuine emails that were caught or add any spam that was not picked up.

Within a couple of weeks of use virtually no spam arrived to our mailboxes. Spam and phishing emails are a growing problem for everyone I'm sure. I now get a very low incidence of spam.

David F., Review via Gartner Capterra

It doesn't require an arcane knowledge to set the Spam filtering up, the guides are straight to the point and support staff are very helpful. Functionality wise, in short: we do not get spammed. Thanks to Spambrella.

Archiving wise, the new solution is easy to use, searches well and fast and is by far the cheapest we could find at the time. Ten year retention rocks!

Verified Reviewer, Review via Gartner Capterra

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