Code Of Conduct & Ethics

Confidentiality

Spambrella are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned. We extend the same standards to all our customers, suppliers and associates.

Ethics

We always conduct our own services honestly and honorably, and expect our clients and suppliers to do the same. Our advice, strategic assistance and the methods imparted through our training, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers.

Duty of care

Our actions and advice will always conform to relevant law, and we believe that all businesses and organizations, including this consultancy, should avoid causing any adverse effect on the human rights of people in the organizations we deal with, the local and wider environments, and the well-being of society at large.

Conflict of interest

A conflict of interest may occur when an employee’s personal or family interests interfere—or even appear to interfere—with the employee’s ability to make sound business decisions in the best interest of Spambrella. We should not put ourselves in situations where we could be tempted to make Spambrella business decisions that put our personal needs ahead of Spambrella’s interests.

Contracts

Our contracts are delivered by way of a detailed End User License Agreement (EULA). Additionally a proposal with quotation will clearly include selected service package options, costs and deliverables. The quality of our service and the value of our support provide the only true basis for continuity. We always try to exceed our clients’ contractual expectations.

Fees

Our fees are always competitive for what we provide, which is high quality, tailored, specialised software as a service (SaaS) email security and email governance business solutions. As such we do not generally offer arbitrary discounts; generally a reduction in price is only enabled by reducing the level or extent of services to be delivered. That said, we always try to propose solutions which accommodate our clients’ available budgets and timescales. Wherever possible we agree our fees and basis of charges clearly in advance, so that we and our clients can plan reliably for what is ahead, and how it is to be achieved and financially justified.

Payments

Spambrella aim to be as flexible as possible in the way which services are charged. Some clients prefer fixed annual or multi-year billing; others are happier with monthly subscriptions payable via direct debit or credit card. We try to fit in with what will be best for the client. Spambrella expect payments to be made when agreed. Terms are generally net monthly in advance.

Intellectual property and moral rights

Spambrella retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return we respect the moral and intellectual copyright vested in our clients’ intellectual property. Spambrella would have discussed and vetted all clients prior to entering into a business relationship with them. All partners and customers are expected to retain a copy of aforementioned End User Licence Agreement (EULA).

Quality assurance

Spambrella maintain quality through constant ongoing review with our clients, of all aims, activities, outcomes and the cost-effectiveness of every activity. We encourage regular internal and external review meetings and provide regular progress reports. Spambrella has been accredited under a number of quality assurance schemes. Further details are available on request.

Professional conduct

We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgment and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients.

Equality and discrimination

We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability.

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Related Case Studies

Having moved away from McAfee, we quickly realised our customers had not settled. We decided to set up an open webinar with all customers and Spambrella. Over 80% of our customers opted to move and a positive decision it was!
The Spambrella team have been excellent. I highly recommend their services and technical expertise.

Harry Miller, Trafic Corp

With over 4k end user email users it was top priority that our migration was stable and quick. Spambrella proved to be the perfect choice with hands on technical assistance. We worked late nights migrating our customers from another email security vendor that increased their pricing without prior warning. We are very happy with Spambrella and will continue to recommend this service.

Steven Sumir, Hotel Cocoa

As an MSP Kingdom provides best of breed packaged services to its clients. Spambrella was brought in to replace both our premium and SMB email security/filter options. Spambrella is quick and simple to set up and administer. The Proofpoint connection is valuable and enables us to quickly deploy policy based encryption which is becoming popular. Overall we cannot fault Spambrella as a service or as a team.

Tina McDonaldson, Kingdom Services

Spambrella rescued us and our customers from uncertain times with Postini/Google and now McAfee. As an MSP we have relied upon Spambrella and their support for just over 2 years. Our experience has been positive and we have overcome obstacles using their support team for anything email related (sometimes out of their scope). We recommend Spambrella to all of our customers. Thanks!

Peter Kozak, Command ICT

Our experience with Spambrella has been great.
Support is very responsive and provide a high level of value.

Highly recommend!

Monotype is one of the world’s best-known providers of type-related products, technologies and expertise.

Eimis Svabas, Monotype Imaging Inc.

Spambrella has been a valued service addition to RCS London. Our clients are very happy with the security features Spambrella provides and the user interaction with the service has been simple and welcomed by all. RCS is a fast growth MSP in London UK and the business requires valuable additions like Spambrella. We recommend Spambrella to other MSP’s looking for a monthly subscription email security service.

Andrew Do, RCS London

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