Code Of Conduct & Ethics

Confidentiality

Spambrella are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned. We extend the same standards to all our customers, suppliers and associates.

Ethics

We always conduct our own services honestly and honorably, and expect our clients and suppliers to do the same. Our advice, strategic assistance and the methods imparted through our training, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers.

Duty of care

Our actions and advice will always conform to relevant law, and we believe that all businesses and organizations, including this consultancy, should avoid causing any adverse effect on the human rights of people in the organizations we deal with, the local and wider environments, and the well-being of society at large.

Conflict of interest

A conflict of interest may occur when an employee’s personal or family interests interfere—or even appear to interfere—with the employee’s ability to make sound business decisions in the best interest of Spambrella. We should not put ourselves in situations where we could be tempted to make Spambrella business decisions that put our personal needs ahead of Spambrella’s interests.

Contracts

Our contracts are delivered by way of a detailed End User License Agreement (EULA). Additionally a proposal with quotation will clearly include selected service package options, costs and deliverables. The quality of our service and the value of our support provide the only true basis for continuity. We always try to exceed our clients’ contractual expectations.

Fees

Our fees are always competitive for what we provide, which is high quality, tailored, specialised software as a service (SaaS) email security and email governance business solutions. As such we do not generally offer arbitrary discounts; generally a reduction in price is only enabled by reducing the level or extent of services to be delivered. That said, we always try to propose solutions which accommodate our clients’ available budgets and timescales. Wherever possible we agree our fees and basis of charges clearly in advance, so that we and our clients can plan reliably for what is ahead, and how it is to be achieved and financially justified.

Payments

Spambrella aim to be as flexible as possible in the way which services are charged. Some clients prefer fixed annual or multi-year billing; others are happier with monthly subscriptions payable via direct debit or credit card. We try to fit in with what will be best for the client. Spambrella expect payments to be made when agreed. Terms are generally net monthly in advance.

Intellectual property and moral rights

Spambrella retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return, we respect the moral and intellectual copyright vested in our clients’ intellectual property. Spambrella would have discussed and vetted all clients prior to entering into a business relationship with them. All partners and customers are expected to retain a copy of the aforementioned End User Licence Agreement (EULA).

Quality assurance

Spambrella maintain quality through constant ongoing review with our clients, of all aims, activities, outcomes and the cost-effectiveness of every activity. We encourage regular internal and external review meetings and provide regular progress reports. Spambrella has been accredited under a number of quality assurance schemes. Further details are available on request.

Professional conduct

We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgment and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients.

Equality and discrimination

We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability.