Spambrella is committed to putting you, our customer, first. This starts with protecting the data that you have entrusted in us for analysis. Earning the privilege to protect your people, data, and brand from advanced threats and compliance risks means being transparent about our privacy, security, and compliance practices and policies.
The General Data Protection Regulation is an European Union (EU) data privacy legislation that strengthens rules about how the personal data of EU residents should be processed. It comes into effect on May 25, 2018. If you have end users, customers and employees in the EU—even if you’re based somewhere else—you (and all your third party processors) must comply with the regulation’s new principles.
SPAMBRELLA AND GDPR
As a data processor, Spambrella is committed to maintaining the privacy, confidentiality, and transparency of the personal data entrusted to us. We will be publishing an ongoing series of white papers that describe how Spambrella’s solutions enable you to comply with GDPR requirements such as responding to data subjects’ requests.
Additionally, Spambrella is committed to providing GDPR compliant services to our customers. Our services are designed with data security in mind and already have many GDPR compliant features built in. Additionally, we have carefully studied the GDPR’s requirements and have enhanced our products and services to better assist our customers with their GDPR compliance efforts.
Learn more about – Spambrella and the GDPR
ENTERING GDPR DATA PROCESSING AGREEMENT
You may enter into a GDPR Data Processing Agreement with Spambrella by following these instructions:
Download the PDF file titled ‘Spambrella GDPR DPA – Complete and sign the information block on the first page of the DPA, with the Controller’s (Partner/Customer) full legal entity name, address, and signatory information; and submit the completed and signed DPA to Spambrella via email to email@example.com
CERTIFICATIONS AND COMPLIANCE
As a data processor and importer, Spambrella is committed to maintaining the privacy and confidentiality of the personal data entrusted to us. We have a documented Information Security Program describing how technical and administrative security controls are implemented to protect personal data and the physical locations in which it is hosted.
Our sub-processor North American co-location facilities perform annual SOC 1 or SOC 2 audits and European co-location facilities maintain ISO 27001 certifications. All sub-processor access controls mechanisms are established for physical and logical access to the facilities and the infrastructure hosting the services.
All physical and logical access is logged and analyzed for inappropriate access. Physical security controls for the facilities hosting the services include 24×7 on-site security, local and remote security and environmental monitoring, and redundant power and environmental controls. Physical and logical access authentication for sub-processor personnel is performed using two-factor authentication and is granted based on the employee’s role.
Spambrella and our sub-processors have built state of the art automation tools, designed to ensure system integrity at the application level. A highly trained team of security professionals is responsible for documenting and deploying security controls. A separate team is responsible for performing Continuous Monitoring to ensure that these controls remain effective and in-place.
The infrastructure hosting the SaaS services is actively monitored with agents collecting hundreds of metrics specific to hardware, networking, and the OS. These metrics are compared against well-established baselines. Alerts are automatically generated when thresholds are crossed and escalation schemes are systematically enforced so that potential issues are addressed in a timely manner. Operations personnel are available 24 hours a day, 7 days a week to respond to any infrastructure issues.
DATA PROCESSING AGREEMENTS / MODEL CLAUSES (SCCs)
Spambrella enters into GDPR data processing agreements, which incorporate the 1995 EU Data Protection Directive’s Standard Contractual Clauses (also known as Model Clauses), with our customers. Customers can execute a GDPR data processing agreement by following the links above in the GDPR section of this page.
DATA SECURITY POLICY
Spambrella’s customers receive the contractual commitments of Spambrella regarding the customer’s data: security, breach notification, use of sub-processors, and rights to audit. These commitments are found in Spambrella’s DPA.
We fully understand you may have questions and we welcome contact. Please email our Data Protection Team here firstname.lastname@example.org
Our experience with Spambrella has been great.
Support is very responsive and provide a high level of value.
Monotype is one of the world’s best-known providers of type-related products, technologies and expertise.
Spambrella rescued us and our customers from uncertain times with Postini/Google and now McAfee. As an MSP we have relied upon Spambrella and their support for just over 2 years. Our experience has been positive and we have overcome obstacles using their support team for anything email related (sometimes out of their scope). We recommend Spambrella to all of our customers. Thanks!
With over 4k end user email users it was top priority that our migration was stable and quick. Spambrella proved to be the perfect choice with hands on technical assistance. We worked late nights migrating our customers from another email security vendor that increased their pricing without prior warning. We are very happy with Spambrella and will continue to recommend this service.
Having moved away from McAfee, we quickly realised our customers had not settled. We decided to set up an open webinar with all customers and Spambrella. Over 80% of our customers opted to move and a positive decision it was!
The Spambrella team have been excellent. I highly recommend their services and technical expertise.
Spambrella has been a valued service addition to RCS London. Our clients are very happy with the security features Spambrella provides and the user interaction with the service has been simple and welcomed by all. RCS is a fast growth MSP in London UK and the business requires valuable additions like Spambrella. We recommend Spambrella to other MSP’s looking for a monthly subscription email security service.
As an MSP Kingdom provides best of breed packaged services to its clients. Spambrella was brought in to replace both our premium and SMB email security/filter options. Spambrella is quick and simple to set up and administer. The Proofpoint connection is valuable and enables us to quickly deploy policy based encryption which is becoming popular. Overall we cannot fault Spambrella as a service or as a team.
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