Instant Replay – MS Exchange
Instant Replay Feature Explained
The Instant Replay feature allows users to send (or resend) an email from Spambrella to their messaging server. This may be useful in the following situations:
- The original email failed to be delivered (bounced/expired)
- The original email was deleted by the user
If a user is attempting to send an email that has already been sent, they should be aware that if the email already exists in the destination server’s database then many mail systems may not deliver the email again. This will depend on the mail system in use and how it handles duplication.
Microsoft Exchange, for example, has a default duplicate database setting of 7 days. This means if an email comes in with the same messageID and client submit time within 7 days of the original, it will delete it as a duplicate. Therefore the user who uses Instant Replay feature to resend an email less than 7 days old will not get the message.
If you are using Microsoft Exchange and wish to enable retrieving messages within 7 days of receipt of the original, please follow the instructions on how to change this setting, available here.
If you are using another email application you should investigate to see if you have the option to adjust this value.
Instant Replay Feature is available only for the customers who have subscribed to the Businessor above services packages – See service packages here.
Please Note: This feature cannot be used with customers using Microsoft 365 as a mailbox. This is due to how Office 365 handles duplicate message detection.
Further reading:
FAQ's
Instant Replay will come in handy when the original email you have sent before can’t be accessed. This may happen due to accidental deletion or delivery failure.
Instant Replay enables you to access, retrieve, and resend previously sent emails in a flash. Using this feature, you can send messages to Microsoft Exchange or other platforms and maintain your daily workflows.
M365 has rigid duplicate email detection rules that do not allow for resending the same email multiple times. Using Instant Replay with this platform will result in resent messages being blocked and non-delivered.
Microsoft Exchange’s 7-day duplicate entry detection setting means that using Instant Replay within this period will not deliver the resent message. If you send it again within 7 days of sending the original email, Exchange will discard it. This may impact your workflows, so adjust duplicate detection settings accordingly.
You can’t disable Exchange’s duplicate detection system altogether, but you can change how long its database keeps email entries. To change the default setting of 7 days, you will need to modify the DeliveredTo Expiration in Hours value. By replacing 7 days with 1 hour or so, you’ll be able to use Instant Replay whenever it works for you.
You can make the most of this feature if you subscribe to Spambrella’s Business, Business+, Advanced, Advanced+, Professional, or Professional+ package.
Yes. Instant Replay can serve as a helpful message retrieval addition to a range of email applications and servers, including Microsoft Exchange. However, whether you can adjust duplicate detection settings for Instant Replay to work depends on the specific server you use.
To enable Instant Replay, go to Emergency Inbox using the Spambrella interface. You can access this feature to resend and manage your messages if you use our Business or higher-tier packages. You can’t access it with M365 mailboxes.
The only limitation associated with Instant Replay is that it isn’t available for M365 mailbox users. The feature isn’t compatible with email platforms that block email resending attempts and do not allow for duplicate detection window changes.
If you experience issues with Instant Replay, you can go to our Knowledge Base, submit a support ticket through this website, or drop a line to support@spambrella.com.
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