Archive connection failing

Archive connection failing with error “There was a problem connecting to the server” when performing connection test.

This can be down to a number of factors, please check the items below and if the connection is still not successful log a support ticket and an archive engineer will assist.

  1. Firewall issue. Make sure your firewall is setup to accept connections on ports 143 and 993 from the following IP Addresses:
  2. Check the IMAP service on the exchange server is running
  3. Check IMAP Proxy is active.