Broken Image Error in Campaign Email – PSAT (Educate)

IssueUser is receiving a broken image error in Phishing Email

SolutionIf a user receives a broken image error on a phishing email, it means that the image was not properly uploaded to our server.  In order to correct the error, follow the steps below:

  1. Navigate to Phishing
  2. Click on New Campaign
  3. Select the campaign type
  4. Add the campaign template
  5. Edit with the pencil icon
  6. Select the Message tab
  7. Click the image icon on the editor
  8. Click the Upload tab
  9. Choose your image file by using the Choose File
  10. Click Send it to the Server
  11. Click OK


  • You cannot edit a template on a campaign that has already been sent out.  You will have to recreate the entire campaign.
  • The best way to prevent this is to send yourself a test email before sending out the campaign to all users.
  • Please see Adding an Image in a Campaign for more information.