Changing Filter Order
To change the filter order in which filters are applied:
For your company as a partner:
- Navigate to ‘Security Settings’ and click Email > Filter Policies
For a customer account:
- Navigate to ‘Administration’ and click Customer Management > Customers
- Search and click on the name of the customer for which you want to change the order of email filters (the customer’s company record opens).
- Navigate to ‘Security Settings’ and click Email > Filter Policies
On either the Inbound or Outbound tab, to move a filter higher in the list, click the up or down arrow to increase or decrease filter priority. Filter order can be adjusted only within the filter’s scope.
Example: you can change the order of company-level filters but cannot prioritize a user filter ahead of a company one.
