Error When Saving a Filter: Address Contains Invalid Characters

Situation – When creating a filter you receive an error about the email address pattern containing invalid characters.

Solution – Review the Spambrella filter settings

When attempting to create a filter for an organization or user with multiple sender/recipient email addresses or domains, you may receive the below error after clicking Save Filter:

Email address pattern ‘[email protected], *@example2.com’ contains invalid characters

Solution

To resolve this error:

  1. Navigate to Filter Policies.
  2. in the Filter Builder section, click on the second drop down box under If condition.
  3. The drop down list will have number of states – IS, IS NOT, IS ANY OF, IS NONE OF. In this case, as there are multiple email addresses/domains being used in the rule, ensure you have selected the operator ‘IS ANY OF’ or ‘IS NONE OF’ (as appropriate to your rule).

You should now be able to save your filter.

Receiving Emails from a Website Contact Form

Changing Filter Order

Wildcard does not work for filter entry