How to Add Users Manually

Managing Users

Users and groups are accessed under the Users & Groups tab. Users and groups can be added manually or through LDAP Discovery or CSV upload. An administrator can add a user and group by providing basic details through a web form. Users can only be added if their SMTP address domain has already been registered.

To add a user:

  • Click on the Users & Groups tab.
  • Click on the Users tab.
  • Click on Add a User button.
  • Fill in the required information (*Required Fields).

First Name: The first name of the user.

Surname: The last name (surname) of the user.

*Email Address: The primary email address of the user.

*User Privileges: The role of the user:

  • Click Save.

When you create an End-User a welcome email is sent by default. Users will be directed to click on an encoded URL in order to set their own password.

To reset a users password:

  • Click on the Users & Groups tab.
  • Click on the Users tab.
  • Locate the user you wish to update.
  • Click the users name or the edit button.
  • Click on Reset Password.

This will automatically send user an email with a link to create a new password.

To update a user:

  • Click on the Users & Groups tab.
  • Click on the Users tab.
  • Locate the user you wish to update.
  • Click the users name or the edit button.
  • Update information as needed.
  • Click Save.

To delete a user:

  • Click on the Users & Groups tab.
  • Click on the Users tab.
  • Locate the user you wish to delete.
  • Check the checkbox next to the user.
  • Click the Select list and select Delete.
  • Click Apply.

To add an alias to a user:

  • Click on the Users & Groups tab.
  • Click on the Users tab.
  • Click on the name of the user you wish to add the alias to.
  • Click on the Aliases tab.
  • Click Add Alias.
  • Type the alias into the text box.
  • Click Save.
  • Repeat as necessary.