Phishing Attachment Open Metric

Issue

The attachment open metric is inconsistent or not registering on the Phishing dashboard

Cause

The tracking pixel is being blocked in the Microsoft Office sandbox. Remote images get blocked in modern versions of Office as a security precaution.

Solution

Add avoidphishing.securityeducation.com, avoidphishing.eu.securityeducation.com or avoidphishing.ap.securityeducation.com to the trusted locations based on your production environment location (US, EU or AP). Once confirmed this works you can deploy it through GPO to your end user’s machines.

You can access this screen from Word by selecting File > Options Trust Center Trust Center button.

Make sure the subfolders box is checked. Make sure the Allow Trusted Locations on My Network is checked.

When a user opens the attachment it should register the Attachment open metric in the Phishing dashboard.

Note: The attachment open metric works as in with HTM attachments. If you’d like to avoid making changes through Group Policy we advise the use of HTM attachments