Report spam from Email Logs

Accessing Logs and Reporting

The email logs can assist in many ways. Note: Email logs are only there if the message got sent and processed by Spambrella.

Reporting Spam from User Email Logs

  • Log into the interface URL for your service.
  • Go to the Logs area.
  •  Choose the user from the list that received/sent the email.
  • Type: Typically the user is complaining about a spam message received, so choose Inbound. Otherwise, choose Outbound.
  • Received: Choose the range when the message was received/sent.
  • Status: Based on Terminology, this message is a False Negative, but somehow cleared our spam filtering. So choose “Cleared” only.
  • From/To/Subject – Please provide these to find the specific message faster. This helps refine the search, especially if the user receives a lot of email.
  • A list will populate based upon the search criteria.
  • Select the message(s) per page you wish to report by checking the box on that line.
  • Once selected on the page, change the drop down menu at the bottom of the page to “This is spam.”
  • Press Apply.
  • Repeat steps 9-11 as needed by per page.

Note:

You may change the number of displayed messages per page via the drop down menu. This can make reporting in bulk slightly faster if there are multiple pages.