What is the Email Management Platform?

The Email Management Platform service accepts and processes mail on behalf of its subscribing customers. It passes on safe traffic and captures viruses, spam, or any malicious content based on the unique set preferences of the individual subscribing organizations and their users.

Every transaction is logged and made available to clients via an intuitive secure web interface. Each server resides in a physical environment and securely managed co-location.

Within each co-location, servers are clustered to ensure failover redundancy and cross-site matrix clustering.

How Does the Service fit into an Existing Email System?

When an email is sent, the first thing that happens is the sender’s server performs a DNS query to discover the name of the server(s) that accept mail on behalf of the recipient. A DNS query is a request for information from a DNS server. For instance, whenever you type a domain name like example.com into your browser, the browser sends a DNS query to find the IP address associated with that domain.

The DNS’ MX (mail exchange) records hold this information and details for multiple servers to allow for any failsafe built-in. Equipped with the MX record data the email is sent directly to the recipient’s mail server, a local company server, or an ISP mail gateway.

When the Spambrella Platform is introduced to the system, the MX records are changed to point to our designated MX arrays, instead of directly to the recipient server. All mail is then directed through the platform cluster and platform according to the customer’s specifications. Spambrella recommends that recipient mail servers are instructed only to accept mail from the regional Spambrella servers. This stops potential attackers from sending directly to target servers and ensures that the Spambrella service scans all emails.

If outgoing mail is to be scanned, the outbound servers must be configured to send to the server/s listed within our connection DNS area. These steps add to the company’s security and eliminate the possibility of servers being used as open relays.

Further reading:

Mail Flow Scanning & Filters Order of Processing

Inbound sender DNS check option