Change User to Functional Account

Functional Accounts allows you to add all email enabled Distribution Lists / Security Groups / Public folders that exist in the customers local Active Directory. To change an existing end-user to a functional account please follow the below steps. A short video has been prepared for navigation assistance.

  • Please select Administration / User Management > Users
  • Now select the check box of the user/s account you wish to change the role of.
  • Click on the Mass Update (Button at top) /
  • Choose > Role > Functional Account
  • Click Update Users and the process is complete.


Groups Vs Functional Accounts

Adding AD Functional Accounts Manually