Spooling Alerts

What are Spooling Alerts?

A spooling alert is a notification that is sent to designated contacts when there is a problem with an organizations email queues. An alert notification is sent if queues exceed a pre-defined threshold. An all-clear notification is sent when successful message delivery has resumed.

Configure Spooling Alerts

To enable spooling alerts:

  1. Sign-in to the user interface.
  2. Type the name of the account you wish to configure in the search bar.
  3. Locate and click the account name when it appears.
  4. Click the Alerts tab.
  5. Click the enable toggle to enable spooling alerts.
  6. Click Send To and choose who should receive the alert.
  7. A spooling alert can be sent to the account’s admin or technical contact. You can confirm these contacts by viewing the account information section on the Profile page.
  8. Click Alert Delivery Method and choose the alert delivery method.
  9. A spooling alert can be delivered as an Email or an SMS. In order to deliver an SMS, the contact(s) must have a value configured for mobile number (added on the users profile).
  10. Click Save.

To enable spooling alerts for all accounts (Partner access only):

  • Sign-in to the user interface.
  • Click the Customers tab.
  • Click the Automation Settings button.
  • Check Enable Spooling Alerts.
  • Click Send To and choose who should receive the alert.
  • Click Alert Delivery Method and choose the alert delivery method.
  • Check Update Spooling Alerts Settings for all existing customers.
  • Click Save.

Example Alert Notifications

Spooling alerts can be sent as emails, SMS messages, or both. Only one message per alert type is sent to each contact when a queue reaches its threshold. When the alert is cleared, contacts receive an all clear notification.