6.0 User Interface Upgrade (2020)

The new user experience is ready for broad availability. As a result we will be upgrading all Partners and their customers to the experience by the end of June 2020. Partners can manually manage this process for their customers and migrate themselves permanently also.

Partners have had access to preview the experience since early 2019 and over that time several hundred partners have provided feedback. Throughout this period of time, we have continued to make improvements based on the feedback received. The 6.0 user interface has been in Beta status for 18 months in total.

Frequently Asked Questions

  • When will the UI upgrades start and end?
    UI upgrades will begin in early March 2020 and continue until completion. We expect to complete all upgrades no later than June 2020. No partner downstream customer accounts will be upgraded by Spambrella unless the partner has specifically requested this by email.
  • Will I have to do any preliminary actions before the upgrade can take place?
    No preliminary actions are required by you or your customers. Upgrades will be triggered by Spambrella personnel. Once completed, all organizations under your management, including your own partner account, will use the new user experience.
  • How long does the upgrade take?
    The upgrade takes seconds and there is no disruption to users or mail activity during this time.
  • Can I change back to the old user experience?
    No. Once the upgrade has taken place, you cannot be changed back to the old experience.
  • Can I choose not to be upgraded?
    No. All partners and customer accounts will need to migrate.
  • Can I request specific upgrade timing?
    Please contact your account manager as soon as possible to discuss further or to manage the process for your customers manually.
  • Can I preview the updated UI experience?
    Yes. Enable the Preview Version 6.0 (beta) control located at the top right of the user interface. Then choose ‘Preview Version 6.0 (beta)’ on the next dialog window. This will allow you to preview the UI experience. You can disable this control at any time. Please be aware that all accounts will be migrated automatically by the end of June 2020.
  • Can I control when my accounts are upgraded?
    Yes. You can force an upgrade at any time. Enable the ‘Preview Version 6.0 (beta)’ control located at the top of the user interface. Then choose ‘Permanently migrate to version 6 (beta)’ on the next dialog window. This will upgrade your account to the new 6.0 UI experience.
  • As a partner, can I upgrade customer accounts of my choosing, when I decide to?
    Yes, please navigate to ‘Customers‘ > Click ‘Automation Settings‘ button. At the top of this page, you will see ‘Migrate myself’, ‘Migrate all existing customers’, and ‘Migrate specific customer’. From here you may click the drop menu to the right and choose any specific customer to permanently upgrade to version 6.0. This process cannot be reversed. Migration Steps Video.
  • Will the upgrade apply to white-labeled Partner Accounts?
    Yes. The upgrade applies to all partners and all customers, including white-labeled partner accounts. No branding will be removed.
  • Are there any changes to the URL my company or my customers uses to login?
    No. There are no changes to the login URL.
  • Will there be updates to existing resources (FAQs, Knowledge Base, Collateral, etc.)?
    Yes. Existing content will be updated where appropriate. If you have a specific resource you use that you need to be updated, please notify the Spambrella support team (support@spambrella.com).
  • What does it look like?
    If you do not wish to preview version 6.0 and you are happy to be automatically upgraded at the end of June 2020, the new profile dashboard will look as per the below example…the menu has now moved to the left.

Version 6.0

Support

If you have questions or comments about this migration, please contact your dedicated account manager or the Spambrella support team.

User Interface 6.0 BETA – Available to Spambrella Partners Today!