Transfer Proofpoint Essentials Account
The below email template can be used to Transfer Proofpoint Essentials Account service to Spambrella. You must copy [email protected] or your dedicated account manager at Spambrella in the communication. Please forward the below to your customer and have them deliver this to their current reseller/partner. Upon response, Spambrella can continue with the transition without downtime/impact to the customer.
I am writing to inform you that we are transitioning our Proofpoint Essentials business away from (Your Supplier Name) effective immediately.
At your earliest convenience, can you please REPLY ALL to this email with your confirmation?
Please let me know if you need any additional information to complete this process.
Please copy your Spambrella account manager and [email protected] on the email to expedite the process.
What happens next:
- Incumbent Proofpoint Essentials partner responds with clearance to transfer account.
- Spambrella initiate transfer of customer account (no downtime/impact on account or sibling customers).
- Transfer complete – Spambrella BDM will contact Admin at customer to confirm completion of transfer.
- Spambrella Accounts Department set up monthly metered billing account.
- Spambrella BDM will perform full account review.
- Spambrella BDM set up of Proofpoint Essentials ‘best practice’ service package templates.
- Spambrella BDM schedules Admin/Tech team screen share training and quarterly review dates.