SMTP Authentication

SMTP Authentication (SMTP AUTH) improves the trust between a customer’s mail exchange server and Spambrella to eliminate the risk of spoofing. This feature simply creates…

Email Delivery Error Codes

Common Email Delivery Error Codes Delivery summary: Any time you see, “This message was rejected by its destination for reasons outside the control of Spambrella,…

[Setup Step 6] – Configuring additional features

[Setup Step 6]: Configuring Features This article is to consolidate links to features available based on package level and how to configure them. Available features…

CIDR Breakdown for 185.132.180.0/22 and 185.183.28.0/22

CIDR Breakdown for 185.132.180.0/22 and 185.183.28.0/22 For customers who are using Office 365 or any other platform that will only accept CIDR format ranges of…

Verify domain by adding a custom META tag

Verify domain by adding a custom META tag to the homepage of your domain In order to register a domain for email relay within Spambrella,…

Sender Dynamic DNS

DDNS – We allow CIDR ranges up to /24 in the sending server list. You will need to collect your dynamic CIDR range and add the…

Outbound DLP – Credit Cards

DLP  – Credit Cards Credit Card False Negatives Credit card dlp false negatives come primarily in the form of non valid credit card formatting. You…

How to Enforce TLS

This page describes how to enforce TLS and behavior from a Spambrella Sender and Recipient point of view. In both cases below, we do recommend…

Setup G Suite / Google Apps with Spambrella

Before continuing with the provisioning and configuration of the Spambrella service, it is recommended that you have the information listed below… Information required for configuring…

Stop Welcome emails to users on setup

Welcome emails are set to send to any ‘End User’ created on the system by default. You may turn off the sending of Welcome emails in…

SPF Checking with Office 365

Question: When I receive an email to my Office 365 account this email has failed SPF checking by Office 365 e.g. – Authentication-Results: spf=fail (sender…

Customer Templates

How to Create a Customer Template When adding a new customer to your channel account, you can create custom template to make it easier to…

Configure Journaling in Office365

How To Configure Journaling in Exchange Online (Office365) Introduction Journaling allows you to meet your organization’s archiving requirements. You can create Journal rules and have…

Functional Accounts

If you need to address users to reduce user count for those that are not actual live people…’such as’ ‘info@, contact@, hr@ etc’. You can set…

Domain Verification – TXT Record

To verify domain by adding a DNS (TXT) record to your domain’s configuration In order to register a domain for email relay within Spambrella, you…

Understanding User Roles

Strategic Partner Administrator – A user with the Strategic Partner Admin role is able to: Manage strategic partner site Manage all channel partner sites Manage all…

Setting Office 365 Smarthost

Within Office 365 • Navigate to ‘Exchange Admin’. • Then select ‘Connectors’ From the ‘Mail flow’ section. • Add a ‘New Connector’ • Select your…

I am a McAfee SaaS customer, can you assist with migration?

Spambrella migrate customers from MxLogic / McAfee SaaS services without charge. Firstly Spambrella V1.0 was originally staged on MxLogic and all of our engineers are well versed…

I am a Websense user, can you assist with migration?

Spambrella migrate customer from Websense and other Email Security services without charge. Our extensive knowledge base and guides may not always translate well if you have…

How long does it take to set up my trial?

Trial accounts will be set up within 30 minutes. Be sure to confirm your number of active mailboxes and the service you wish to evaluate….

Using Spambrella together with POP or IMAP

Spambrella filters email for viruses and spam, along with some admin/user defined rules. The service is cloud based (no on premise hardware) and acts as a…

User Provisioning Options

User Provisioning Options – When a subscribing organization is using the Spambrella service the minimum configuration is that one single domain is filtered by the Spambrella service and…

SMTP Discovery management

Choosing the SMTP Discovery method to add customer accounts will require a certain amount of on-going management attention and administration to ensure accounts are up to…

Setting up Outbound Email Relay

You can have your company’s mail server use the Spambrella SMTP server for outbound mail. This will use the same scanning as the inbound mail. In…

Setting up disclaimers on Spambrella

How do I setup a disclaimer for outbound email? When you avail of the Spambrella Outbound Relay service, you can setup a bespoke disclaimer for all…

Deployment Phases and Rollout

For the smoothest deployment possible, you should go through the following four phases: 1.   Activation This gives you access to the Administration Console, with…

CIDR Breakdown for 148.163.128.0/19

For customers who are using Office 365 or any other platform that will only accept CIDR format ranges of /24: 148.163.128.0/24 148.163.129.0/24 148.163.130.0/24 148.163.131.0/24 148.163.132.0/24 148.163.133.0/24…

Changing Filtering Service to Spambrella

When moving from one filtering service to another, or setting up for the first time, there are steps to include when setting up Spambrella that may…

Auto User Provisioning (SMTP Discovery)

Auto User Provisioning (SMTP discovery), by default will automatically add unregistered users to the service when three valid messages are received from that unique address (within…

Add new domain to existing account

Adding a new domain to an existing organisation account As the admin, adding a new domain is simple and quick to achieve in these steps….

[Setup Step 4]: (Optional): Activating outbound email protection / DLP

[Setup Step 4]: (Optional): Activating Spambrella for an organization’s outbound email This article assumes that the organization in question has an active account in Spambrella, is using…

[Setup Step 3]: Firewall lockdown options for Email & LDAP Discovery

[Setup Step 3]: Firewall lockdown options for Email & LDAP Discovery If you have control over your mail server and it’s firewall, make sure that…

[Setup Step 2]: Creating / Synching users

[Setup Step 2]: Creating / Synching users This KB article will be for creating user accounts after the domain has been created [Setup Step 1]….

[Setup Step 1]: Activating Spambrella for a domain’s inbound email

[Setup Step 1]: Instructions for activating Spambrella for a domain’s inbound email This KB article assumes that an organisation account has been created in Spambrella,…

Quarantine Digest Settings

Quarantine Digest Settings Overview – Digests are used to allow end users to easily view a list of emails that have been quarantined. User Digest…

[Setup Step 5]: Data Center – IP Addresses / DNS-MX Records

[Setup Step 5] – Instructions for changing MX records These are the settings for the data centers where the Spambrella services are located. Special Note:…

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