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w2 Error when Editing Phishing Template – PSAT (Educate)

Issue – When in edit mode for a Phishing email template, the following error is received: This email message cannot contain the following words/terms: w2 Solution…

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Using a Blind Phish – PSAT (Educate)

Question – What is a blind phish and when would I use it? Answer – A Blind Phish allows you to measure your users without making them aware…

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Users Receive Red Warning Banner in Gmail – PSAT (Educate)

Question – Why do targets (users) see a red or yellow warning banner when a Phishing email arrives in the target’s Inbox? Answer – Some…

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User Failures Associated with Click Events – PSAT (Educate)

Question – How does a user’s account register a click?  Is there something embedded in the email that shows the click? Answer – A Click event…

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URL Rewriting in Phishing Email – PSAT (Educate)

Question – Why is the teachable moment URL exposed in my Phishing simulation email? Answer – URL Link Rewriting is a technique used by several email…

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URL Path Field in Phishing Campaign – PSAT (Educate)

Question – What is the URL Path field in the Phishing template used for? Answer – The URL Path field allows customizations to the landing domain…

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Unarchive Phishing Campaign – PSAT (Educate)

Question – How do I unarchive a campaign? Answer: View Archived campaigns (Phishing > Archived Campaigns) Click the Unarchive Campaign button next to the campaign name Click Unarchive Campaign on pop-up to…

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Training Module Scoring – PSAT (Educate)

Question – Do you have information on module scoring? Answer – Scoring varies from module to module. The number of questions and the passing score requirement…

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Training Assignment Priority – PSAT (Educate)

Question – How do I prevent my users from jumping ahead to a future assignment before they complete the current assignment? Answer – When creating an…

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Training Assignment Link Not Working – PSAT (Educate)

Question – Why is my training link not working? Answer – There can be a few different reasons why your training link is not working properly. …

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Stopping a Phishing Campaign in Progress – PSAT (Educate)

Question – How do I stop a Phishing campaign already in progress? Answer – You can cancel a campaign by following the steps below: Navigate to Phishing > Active…

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Showing Acrobat as Vulnerable – PSAT (Educate)

Question – Why is Acrobat showing as vulnerable when I can confirm that the machine has an up to date version of the software? Answer…

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Searchable Header in Mail Server – PSAT (Educate)

Question – Are searchable headers found in every Phishing email? Answer – Yes. Every Phishing message contains the following header: X-ThreatSim-Header: http:// X-ThreatSim-ID: {GUID} The GUID is the…

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Scheduled Phishing Campaign in Pending Status Shows No Assigned Users – PSAT (Educate)

Question – I have a scheduled campaign in Pending status. Why does the list of assigned users show as (0)? Answer – If you have a Phishing campaign scheduled…

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Safelisting in FireEye – PSAT (Educate)

Question – How can I safelist in FireEye to stop system clicks (false positives) in my Phishing campaigns? Answer – Please refer to FireEye’s Knowledge…

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Removing Users from a Running Phishing Campaign – PSAT (Educate)

Question – Can I remove a user from a Phishing Campaign once it has started? Answer – No. If you would like to remove a user…

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Removing User from Scheduled Training Assignment – PSAT (Educate)

Question – How do I remove a user from an active Scheduled Training Assignment? Answer –  Navigate to Training  Click on name of assignment  Under Edit Assignment > Users, click on View…

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Remove Spoofed Logos in Phishing Templates – PSAT (Educate)

Question – Now that you allow 3rd party logos in your Phishing templates, are you going to remove the spoofed or knock-off brands from the…

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Remove 3rd Party Brand from Templates – PSAT (Educate)

Question – What if I don’t want our company brand used in your product? Can you remove it? Answer – If you are a current customer,…

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Populate User Email on Data Entry Campaign Landing Page – PSAT (Educate)

Question – Not all of the Data Entry landing pages in Phishing campaigns have the option to populate the email address field with the users’…

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Phishing From Email Field Using Company Domain – PSAT (Educate)

Question – Why am I unable to receive phishing campaigns when I use my own email domain in the From Email? Answer – We allow customers to…

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Edit Data Entry Landing Page – PSAT (Educate)

Question – Can I edit the landing page in my Phishing Data Entry Campaign? Answer – Yes you can edit the landing page while editing the Template….

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Pausing a Phishing Campaign – PSAT (Educate)

Question – Can you pause a Phishing Campaign once it’s been started? Answer – There is no way to pause a Phishing Campaign. Once a campaign…

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Outlook Attachment Preview Triggers Open – PSAT (Educate)

Question – If a phishing email recipient uses Microsoft Outlook to preview an attachment in a Phishing email, will this trigger an Attachment Opened in my reports?…

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Not Authorized Error – PSAT (Educate)

Issue – A user is receiving the following error when trying to access a Training Module: Not Authorized: You don’t seem to be authorized. In…

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Missing Phishing Campaign – PSAT (Educate)

Question – The Campaign history CSV report which is downloaded from the Campaign Overview page displays all campaigns between a certain time period. I do not…

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Mimecast Indicates Malicious Content in Data Entry Campaign – PSAT (Educate)

Issue – Mimecast indicates that a Phishing URL has malicious content even after mail flow safelisting has been completed to allow message delivery. Cause – Mimecast…

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Message Trace in Office 365 and Exchange – PSAT (Educate)

Question – Emails are not making it to my Inbox and/or are getting sand-boxed by Microsoft prior to delivery. I thought I put in all…

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Javascript Error in Lotus Notes – PSAT (Educate)

Issue – User receives the error: Javascript Error ‘document.getElementById is not a function’ – Lotus Notes users may receive this error when attempting to open…

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Invalid Links in Test Phishing Email – PSAT (Educate)

Question – Why is the URL showing as invalid in my test email? Answer – Phishing allows you to send a test email to yourself…

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HTTPS Support in Phishing Campaigns – PSAT (Educate)

Question – Does Phishing support HTTPS for phishing links/URLs embedded in the body of the simulated phishing emails? Answer – Yes. When creating a new…

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How to Bypass Gmail Proxy Protection – PSAT (Educate)

Question – How can my organization bypass Gmail’s Image Proxy Protection? Answer – Please refer to Google’s Help Center for details on setting up an image…

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Googlebot As Browser In Campaign Events – PSAT (Educate)

Question – Why does Googlebot show up as the Browser version in my Campaign Events results? Answer – Googlebot is Google’s web crawling bot (sometimes…

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Foreign IP Address – PSAT (Educate)

Question – Why does the map show that I have clicks in another country? Answer – We provide a map that shows the approximate Geo-Location…

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Extend the Due Date of an Training Assignment – PSAT (Educate)

Question – Can I extend the due date of a training assignment? Answer – A due date can be extended as long as the assignment…

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Expired Data-Entry Campaign Landing Pages – PSAT (Educate)

Question – Why am I unable to see my cloned webpage in my Data Entry Campaign? Answer – To prevent our cloned web pages from…

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Endpoint Vulnerability Check – PSAT (Educate)

Question – How is an endpoint deemed vulnerable in a Phishing Campaign? Answer – Any plugin that is not the most current version of the…

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Email Template Preview Differs in Outlook – PSAT (Educate)

Question – Why does my custom layout in my Phishing email template not look the same when viewed in Outlook? Answer – The previewed email…

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Email Template Message Personalization – PSAT (Educate)

Question – Can I personalize Phishing templates? Answer – Yes. You can personalize existing or custom templates to address the email text directly to the…

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Editing Auto Enrollment Assignment – PSAT (Educate)

Question – Can I edit my Phishing Auto-Enrollment assignment after it has been created? Answer – Yes. However, there are certain caveats on editing the…

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