Situation – Configuring Microsoft’s Advanced Delivery for Phishing Version – Proofpoint Essentials Security Awareness Phishing Summary – Ensure Safelisting in O365 has been completed properly….
As you may have heard Microsoft will be releasing a new feature for Microsoft Defender for Microsoft 365 later this month called Advanced Delivery for…
Question – I am confused about the Phishing campaign results. Can you define the results for each campaign? Answer – We display a number of…
Situation – Define Email Opened in Phishing campaigns Version – Proofpoint Essentials Security Awareness Phishing Summary – Email opened means the tracking image in the…
Issue The attachment open metric is inconsistent or not registering on the Phishing dashboard Cause The tracking pixel is being blocked in the Microsoft Office…
Safelisting On The EU (Europe) Platform Proofpoint Security Awareness Training uses a variety of systems to communicate to devices within your network and deliver email…
Safelisting On The US (North American) Platform Proofpoint Security Awareness Training uses a variety of systems to communicate to devices within your network and deliver…
User Provisioning Options – How to Add Users in Proofpoint Security Awareness Training This KB article will be for creating user accounts after the domain…
This article explains the steps to get started with Security Awareness Training as an Administrator. You should have now received a Welcome email to access…
We’re giving the login experience a fresh new look that’s cleaner, brighter and easier to use. This update has now been fully rolled out to…
Overview – This report shows detailed and complete user activity, including clicks, opens, and reported phish. It also identifies out-of-date third-party browser plug-ins and detection of…
Overview – The Phishing Campaign Data CSV Report provides user and user’s equipment details that are not available in other reports, reflecting all information available…
Overview – Displays relevant incident response data such as time‐to‐click, time‐to‐open, time‐to‐report, time‐to‐open attachments, user clicks vs. no responses, vulnerable vs. non‐vulnerable users, compromised vs….
Overview – Displays worldwide mapping of user activity per campaign, which helps identify anomalies in the organization’s data regions with high levels of susceptibility. Key…
Overview – Indicates the types of devices (desktop vs. mobile), operating systems, browsers, and browser versions that were used by employees who fell for a mock…
Question – What is the definition for each of the CSV headers in my Drive-By Campaign export? Answer – Please see the table below for the…
Question – What is the definition for each of the CSV headers in my Data Entry Campaign export? Answer – Please see the table below for the…
The Campaign Overview Report provides an at-a-glance view into the short‐term phishing performance of simulated phishing campaigns and associated user activity. Information displayed includes: Click…
Question – What is the definition for each of the CSV headers in my Attachment Campaign export? Answer – Please see the table below for…
Overview – This report provides statistical details about each campaign, including visibility into past, current, and pending campaigns. Sample Report
Overview – The Company Training Report Card provides an at-a-glance view of average scores per module, users who are overdue on completing their assignments, and assignment-level…
Issue – When in edit mode for a Phishing email template, the following error is received: This email message cannot contain the following words/terms: w2 Solution…
Question – What is a blind phish and when would I use it? Answer – A Blind Phish allows you to measure your users without making them aware…
Question – Why do targets (users) see a red or yellow warning banner when a Phishing email arrives in the target’s Inbox? Answer – Some…
Question – How does a user’s account register a click? Is there something embedded in the email that shows the click? Answer – A Click event…
Question – Why is the teachable moment URL exposed in my Phishing simulation email? Answer – URL Link Rewriting is a technique used by several email…
Question – What is the URL Path field in the Phishing template used for? Answer – The URL Path field allows customizations to the landing domain…
Question – How do I unarchive a campaign? Answer: View Archived campaigns (Phishing > Archived Campaigns) Click the Unarchive Campaign button next to the campaign name Click Unarchive Campaign on pop-up to…
Question – Do you have information on module scoring? Answer – Scoring varies from module to module. The number of questions and the passing score requirement…
Question – How do I prevent my users from jumping ahead to a future assignment before they complete the current assignment? Answer – When creating an…
Question – Why is my training link not working? Answer – There can be a few different reasons why your training link is not working properly. …
Question – How do I stop a Phishing campaign already in progress? Answer – You can cancel a campaign by following the steps below: Navigate to Phishing > Active…
Question – Why is Acrobat showing as vulnerable when I can confirm that the machine has an up to date version of the software? Answer…
Question – Are searchable headers found in every Phishing email? Answer – Yes. Every Phishing message contains the following header: X-ThreatSim-Header: http:// X-ThreatSim-ID: {GUID} The GUID is the…
Question – I have a scheduled campaign in Pending status. Why does the list of assigned users show as (0)? Answer – If you have a Phishing campaign scheduled…
Question – How can I safelist in FireEye to stop system clicks (false positives) in my Phishing campaigns? Answer – Please refer to FireEye’s Knowledge…
Question – Can I remove a user from a Phishing Campaign once it has started? Answer – No. If you would like to remove a user…
Question – How do I remove a user from an active Scheduled Training Assignment? Answer – Navigate to Training Click on name of assignment Under Edit Assignment > Users, click on View…
Question – Now that you allow 3rd party logos in your Phishing templates, are you going to remove the spoofed or knock-off brands from the…
Question – What if I don’t want our company brand used in your product? Can you remove it? Answer – If you are a current customer,…
