Category: Educate - Training Modules

Question – How do I edit a training reminder? Answer Navigate to Training  ​Depending on the type of assignment you’re editing, select either the Scheduled or Duration tab. Select the Assignment…

Question – How do I edit a Training Assignment? Answer Navigate to Training Depending on the type of assignment you’re editing, select either the Scheduled or Duration tab. Select the Assignment…

Issue – When I open a Phishing email template, I am not able to see any of the images.  All I see is an x…

Question – I see two endpoints: one with IE8 and one with IE9. One of the endpoints is running a plugin that is a newer…

Question – How does Security Awareness Training determine where my user is located? Answer – Our Phishing product utilizes publicly available Geo-ip data to determine the…

Question – How do I delete a training reminder? Answer Navigate to Training ​Depending on the type of assignment you want to access, select either the Scheduled or Duration tab….

Question – Can I delete a Phishing Template from my campaign? Answer – Yes, you can remove a Phishing Template from a campaign up until…

Question – How do I delete a Phishing campaign? Answer – To Delete a campaign: From Phishing, locate the campaign you wish to delete in the All Email Campaign History table Click…

Question – Why is my phishing email delayed when it was not delayed earlier? Answer – Your Phishing emails could be deferred if you are…

Question – If a password is entered in a Data Entry Campaign, is that information retained? Answer – Our Phishing program does not collect the…

Question – What would cause a data entry campaign to skip the Data Entry page and go right to the Teachable Moment? Answer – If…

Question – Can I customize the tab heading on the data entry page in a Phishing campaign? Answer – When creating a Phishing Data Entry Campaign,…

Question – What is the CIDR format for Proofpoint Security Awareness Training IPs to allow safelisting in Mimecast? Answer – The CIDR format for our…

Question – Can I change the name of a Training Assignment? Answer – Yes. You are able to change the name of a Scheduled, Duration,…

Question – When you unarchive a campaign ​is a campaign considered available or active again? Answer – Unarchiving an archived campaign resets the status to the…

Question – How do I bypass the GSuite (Gmail / Google) spam filters for phishing emails? Answer Log in to Google Admin Click on the G Suite app…

Question – How do I bypass ATP link processing? Answer – Below are the steps to set up a mail flow rule to bypass ATP…

Question – How do I bypass ATP attachment processing? Answer – Below are the steps to set up a mail flow rule to bypass ATP…

Question – How does browser fingerprinting work?  Answer – Our Phishing product uses Javascript to determine the version in use on the user’s device. This…

Issue – User is receiving a broken image error in Phishing Email Solution – If a user receives a broken image error on a phishing email,…

Issue – When clicking on a phishing link and getting redirected to the Teachable Moment, there are some images that do not display when using…

Question – How to get Data Entry campaigns to auto-fill the end user’s email address? Answer – This option is only available for certain campaigns….

Question – What triggers a Phishing Campaign to auto-enroll a user into Training? Answer – Auto-enrollment is triggered by using the same logic that determines if…

Question – How do I archive a Phishing Campaign? Answer – If you would like to Archive a campaign you can do using either one of…

Issue End users see the following warning alert from Microsoft’s SmartScreen Defender when falling for a phishing campaign: ‘This website has been classified as malicious’…

Question – Once a threat simululation campaign is live, is there a way to adjust the end time? Answer – No, the end time cannot…

Question – How do I add users to an assignment that is already in process? Answer – To add users to a running assignment follow…

Question – How do I add Phishing domains to the Exchange Safe Senders List? Answer – Microsoft has provided documentation around how to use Group…

Question – Can I add users to an auto-enrollment assignment? Answer – Yes, you are currently able to add users to a Phishing Auto-Enrollment assignment….

Question – Are you adding third party domains to match the third party logos? Answer –  No. Unfortunately, we are unable to add actual domains…

Question – Why am I seeing 3rd party logos in Phishing Templates? I was under the impression that you did not use other company’s logos…