Category: Educate - Training Modules

Issue – When in edit mode for a Phishing email template, the following error is received: This email message cannot contain the following words/terms: w2 Solution…

Question – What is a blind phish and when would I use it? Answer – A Blind Phish allows you to measure your users without making them aware…

Question – Why do targets (users) see a red or yellow warning banner when a Phishing email arrives in the target’s Inbox? Answer – Some…

Question – How does a user’s account register a click?  Is there something embedded in the email that shows the click? Answer – A Click event…

Question – Why is the teachable moment URL exposed in my Phishing simulation email? Answer – URL Link Rewriting is a technique used by several email…

Question – What is the URL Path field in the Phishing template used for? Answer – The URL Path field allows customizations to the landing domain…

Question – How do I unarchive a campaign? Answer: View Archived campaigns (Phishing > Archived Campaigns) Click the Unarchive Campaign button next to the campaign name Click Unarchive Campaign on pop-up to…

Question – Do you have information on module scoring? Answer – Scoring varies from module to module. The number of questions and the passing score requirement…

Question – How do I prevent my users from jumping ahead to a future assignment before they complete the current assignment? Answer – When creating an…

Question – Why is my training link not working? Answer – There can be a few different reasons why your training link is not working properly. …

Question – How do I stop a Phishing campaign already in progress? Answer – You can cancel a campaign by following the steps below: Navigate to Phishing > Active…

Question – Why is Acrobat showing as vulnerable when I can confirm that the machine has an up to date version of the software? Answer…

Question – Are searchable headers found in every Phishing email? Answer – Yes. Every Phishing message contains the following header: X-ThreatSim-Header: http:// X-ThreatSim-ID: {GUID} The GUID is the…

Question – I have a scheduled campaign in Pending status. Why does the list of assigned users show as (0)? Answer – If you have a Phishing campaign scheduled…

Question – How can I safelist in FireEye to stop system clicks (false positives) in my Phishing campaigns? Answer – Please refer to FireEye’s Knowledge…

Question – Can I remove a user from a Phishing Campaign once it has started? Answer – No. If you would like to remove a user…

Question – How do I remove a user from an active Scheduled Training Assignment? Answer –  Navigate to Training  Click on name of assignment  Under Edit Assignment > Users, click on View…

Question – Now that you allow 3rd party logos in your Phishing templates, are you going to remove the spoofed or knock-off brands from the…

Question – What if I don’t want our company brand used in your product? Can you remove it? Answer – If you are a current customer,…

Question – Not all of the Data Entry landing pages in Phishing campaigns have the option to populate the email address field with the users’…

Question – Why am I unable to receive phishing campaigns when I use my own email domain in the From Email? Answer – We allow customers to…

Question – Can I edit the landing page in my Phishing Data Entry Campaign? Answer – Yes you can edit the landing page while editing the Template….

Question – Can you pause a Phishing Campaign once it’s been started? Answer – There is no way to pause a Phishing Campaign. Once a campaign…

Question – If a phishing email recipient uses Microsoft Outlook to preview an attachment in a Phishing email, will this trigger an Attachment Opened in my reports?…

Issue – A user is receiving the following error when trying to access a Training Module: Not Authorized: You don’t seem to be authorized. In…

Question – The Campaign history CSV report which is downloaded from the Campaign Overview page displays all campaigns between a certain time period. I do not…

Issue – Mimecast indicates that a Phishing URL has malicious content even after mail flow safelisting has been completed to allow message delivery. Cause – Mimecast…

Question – Emails are not making it to my Inbox and/or are getting sand-boxed by Microsoft prior to delivery. I thought I put in all…

Issue – User receives the error: Javascript Error ‘document.getElementById is not a function’ – Lotus Notes users may receive this error when attempting to open…

Question – Why is the URL showing as invalid in my test email? Answer – Phishing allows you to send a test email to yourself…

Question – Does Phishing support HTTPS for phishing links/URLs embedded in the body of the simulated phishing emails? Answer – Yes. When creating a new…

Question – How can my organization bypass Gmail’s Image Proxy Protection? Answer – Please refer to Google’s Help Center for details on setting up an image…

Question – Why does Googlebot show up as the Browser version in my Campaign Events results? Answer – Googlebot is Google’s web crawling bot (sometimes…

Question – Why does the map show that I have clicks in another country? Answer – We provide a map that shows the approximate Geo-Location…

Question – Can I extend the due date of a training assignment? Answer – A due date can be extended as long as the assignment…

Question – Why am I unable to see my cloned webpage in my Data Entry Campaign? Answer – To prevent our cloned web pages from…

Question – How is an endpoint deemed vulnerable in a Phishing Campaign? Answer – Any plugin that is not the most current version of the…

Question – Why does my custom layout in my Phishing email template not look the same when viewed in Outlook? Answer – The previewed email…

Question – Can I personalize Phishing templates? Answer – Yes. You can personalize existing or custom templates to address the email text directly to the…

Question – Can I edit my Phishing Auto-Enrollment assignment after it has been created? Answer – Yes. However, there are certain caveats on editing the…