Situation – You are searching for a specific email or want additional details for a specific email such as scan information, delivery status, etc. You…

Situation – You want to analyze the contents of an email using the email header. Email headers are useful for a detailed technical understanding of…

Situation – There is a need to check email message flow for inbound and outbound messages. You also need help troubleshooting mail flow and want…

Situation – You are experiencing issues with your mail flow, such as delayed delivery of messages, missing messages, or users unable to deliver or receive…

Situation – You have email messages that are not delivered or quarantined and you’re not sure why and need to troubleshoot logs. Solution – Understand…

Situation – While familiarizing yourself with your Spambrella platform and features, you may encounter words and terms you are unfamiliar with. Solution – Some terms…

Situation – In the Spambrella User Interface, the status of an email is Delivered, however, it has not reached the recipient’s mailbox. The recipient of…

Situation – You want to view the email header contents and research or analyze the email header data. Solution – Follow the steps below to…

Situation – Email(s) that you require have been quarantined. You would like to know how to release quarantined emails from the user interface. Solution –…

This error occurs when an End-user is using Outlook when receiving their digest. The End-user clicks on the link to release the message and they…

About Email Details Email details explain how Spambrella scored an email message as was processed through the Anti-Virus, Attachment Defense, and Spam Engine infrastructure. The…

Situation – You are unfamiliar with the status category of an email that was bounced or deferred. Solution – See the below table for each…

Situation – You need to confirm message delivery and search through large amounts of delivered messages for specific emails. Solution – Steps on how to…

‘552 5.3.4 Message Sizeexceeds fixed maximum message’ although Email size is less than max receive size Save as PDF Situation – You receive an error…

Common Email Delivery Error Codes Situation – Looking in Message Details, found in Logs, the delivery status often shows error codes explaining why a message…

Your Administrator or Spambrella Support Team may request that you identify messages that you need support for by sending its Permalink to the Spambrella Support…

Situation – You are having trouble sending/receiving emails with large attachments and wondering if Spambrella enforces a limit on attachment sizes. Solution – This article…

Situation – Your message delivery is deferred and you want to know how long it will be deferred and when it will be delivered. Solution…

Situation – You see SPF delivery failure mentioned as a Delivery Status or in other areas. Solution – SPF delivery status is normally due to…

Situation – You are receiving clean email being marked as spam or spam email being marked as clean and want to report it to support….