Category: Email Security

Javascript (.js) attachments blocked? Spambrella by default quarantines emails with a Javascript (.js) attachments. You can override this by creating a filter as shown below…

Did you know: The technology used by Spambrella currently monitors over 1 Billion emails per day? This puts us in the prime position to understand…

Wildcard character does not work properly for created entry The current wildcards are the asterick (*) and question mark (?) characters. These characters are only valid in the…

Situation – What is the attachment type Undecipherable Attachments? Solution – This article explains what Undecipherable Attachment for attachment type does If you create a…

Situation – You see SPF delivery failure mentioned as a Delivery Status or in other areas. Solution – SPF delivery status is normally due to…

Situation – Administrators would like to understand how our Spam Settings work and what do they mean. Solution – Spam settings can be adjusted from…

Spambrella is powered by Proofpoint’s MLX machine learning technology. This solution examines and filters millions of possible spam attributes in every email including message envelope headers…

Sender lists contain email addresses (someone@domain.dev) or domains (*@domain.dev) that are to be explicitly identified as “safe” or “blocked”. Emails from safe addresses will be…

Viewing the Logs When you log into the Spambrella interface, the email logs screen can be easily accessed by selecting the Logs tab on the top navigation. On…

Accessing Logs and Reporting The email logs can assist in many ways. Note: Email logs are only there if the message got sent and processed by Spambrella….

Spambrella does not ordinarily quarantine legitimate bulk-email. That is an email that is sent to a large list of recipients who have either directly or…

Situation – Spam domains will often not have a proper A/MX record configured on their DNS. Spambrella performs additional checks to stop this type of…

Spambrella have implemented logic into our engines to help deal with the recent Dridex campaigns in which emails contain macro enabled attachments. As such there may…

Situation – You are receiving clean email being marked as spam or spam email being marked as clean and want to report it to support….

List of file extensions: Microsoft executables: .exe, .com Microsoft binary libraries: .dll Microsoft executable scripts: .bat, .pif, .scr Visual Basic files: .vb, .vbe, .vbs Other…

You can approve or block specific senders and recipients, based on the email address, domain, subdomain, attachment type, email size, words in the email or…

Situation – When creating a filter you receive an error about the email address pattern containing invalid characters. Solution – Review the Spambrella filter settings…

Spambrella does filter outbound email for SPAM. If a message is not delivered it will be recorded in the Email Logs and can be released to…

Situation – Easy Spam Disclaimer missing from inbound email. Solution – The email address is whitelisted, the Mime construction is incorrect, or it is digitally…

Customer-submitted messages help us to improve our spam models by providing us access to a wide variety of spam and valid mail data. Sometimes, customers…

The Spambrella default Spam settings should be suitable for most situations, but there are cases where some manual influence can help the system make better…

Why outbound limits? As a committed anti-spam product, Spambrella cannot condone the use of our platform to send out bulk mail. Most users respect our…

To avoid any disruption to the flow of email and avoid the consequences of a lapsed renewal please renew your account on time. We have made…

Spambrella is available in 8 service packages [Click here to see them] Beginner Beginner + (NFP Option) Business Business + Advanced Advanced + Professional Professional…

Connection Details – Instructions for changing MX records Customers hosted on North American (US) or European locations (EU) should refer to the following table for…

The following settings can be found under Company Settings -> Account Settings Customer Status Settings – These settings will allow you to better manage and administrate…

These settings will enable you to schedule renewal notifications which can be sent to the technical and/or admin contact, to advise of the impending renewal date…