Category: Email Security

Auto User Provisioning (SMTP discovery), by default, will automatically add unregistered users to the service when three valid messages are received from that unique address…

Adding a new domain to an existing organization account As the admin, adding a new domain is simple and quick to achieve in these steps….

At Spambrella we continue to recommend Microsoft Active Directory (LDAP) as the preferred option for adding new customer accounts. This requires minimal on-going management as a setting can be…

[Setup Step 4]: (Optional): Activating Spambrella for an organization’s outbound email This article assumes that the organization in question has an active account in Spambrella, is using…

[Setup Step 3]: Firewall lockdown options for Email & LDAP Discovery If you have control over your mail server and it’s firewall, make sure that…

[Setup Step 2]: User Provisioning Options – How to Add Users This KB article will be for creating user accounts after the domain has been…

[Setup Step 1]: Instructions for activating Spambrella for a domain’s inbound email This KB article assumes that an organization account has been created in Spambrella,…

CSV Upload This import option allows companies to provision users by loading a Comma-Separated Values (CSV) file. The file can contain a first name, last name, primary…

Branding Strategic and Channel Partners have the ability to brand the user interface, welcome emails and quarantine digest with a custom logo and a specific header color….

Situation – You want to sync OnPrem Active Directory accounts to Spambrella/Proofpoint. Solution – Enable Active Directory Sync according to instructions below, and additional information…

NOTE: This knowledge base does not address misclassifications (i.e. Spam that got through or desired email that got caught) as there is a separate knowledgebase article…

Domains Every Internet email address includes a domain, which specifies where mail should be sent. For instance, the address joe@mycompany.com directs a message to the user Joe…

Channel Admins and Organization Admins can change the contents of the default Spambrella notifications emails as they would desire to be. These notifications emails are user’s…

Notifications Spambrella allows organizations to localize and customize the content of end-user system emails including the welcome email, password reset email and the quarantine digest. Content can…

Managing Users Users and groups are accessed under the Users & Groups tab. Users and groups can be added manually or through LDAP Discovery or CSV upload. An…

If you wish to make use of Spambrella Encryption service (Proofpoint Secure Share) you must be subscribed to the Advanced or Professional email security service…

Registering Functional Accounts Manually While logged into the user interface, navigate to Administration > User Management > Functional Accounts Click on Add A Functional Account button. Enter…

Spambrella leverages the advanced power of Targeted Attack Protection, Spambrella’s industry leading email analysis solution, to provide small to mid-sized enterprises with URL Defense, the…

Encryption is purpose-built to help small and medium enterprises reduce the potential negative impacts of data loss by automatically encrypting email. The need to secure…

Advanced Protection with Spambrella’s Targeted Attack Protection Spambrella leverages the advanced power of Targeted Attack Protection, Spambrella’s Industry Leading email analysis solution, to provide small to…

The Instant Replay feature allows users to send (or resend) an email from Spambrella to their messaging server. This may be useful in the following situations:…

How to access Emergency Inbox – The Emergency Inbox feature is available by default to all registered accounts with at least end-user privileges to access…

Situation – You want to setup your User Digest and need to know what the various Digest Settings do. Solution – See information below for:…

Situation – During a mail outage when your SMTP server is down, you still want to access to email services, such as sending and replying…

Building and Sending Reports in Spambrella To build a report Select Reports   On the Left Report Panel select the report you want to view. There configure the report with…

The bulk message error is automatically generated by the system and it would not give a false alarm. The message count also includes the number of…

Situation – Your message delivery is deferred and you want to know how long it will be deferred and when it will be delivered. Solution…

Situation: You need to apply a change to a large group of users. Solution: The Mass Update feature allows Admin users to make bulk changes. What…

Web Form Messages Not Received We have frequent issues with web form messages not coming into the Spambrella service. One of the key statements is:…

Once an account is completely setup on Spambrella User Interface according to the getting started guide found, the partners/customers should wait until the top of the…

Frequently Asked Questions (FAQ) Q. What packages is Data Loss Prevention included in?  Data Loss Prevention is included in the Business, Advanced and Professional package….

Update Your Password 1. While logged into the user interface, navigate to Users & Groups > Users tab. 2. Locate the user account by name…

Spambrella only processes email for domains and static IPs registered on our user interface. This is so we can safeguard against the security threat of being…

A common method of securing LDAP communication is using an SSL tunnel . This is denoted in LDAP URLs by using the URL scheme “ldaps”….

The Spambrella MTA’s will give a 550 user invalid response to inbound email sent to a recipient address that has been marked as Invalid by the SMTP Discovery…

Spambrella utilizes a block list service named: Proofpoint Dynamic Reputation, or PDR. Spambrella utilizes PDR for inbound email. IPs listed on PDR will block a message…

If Spambrella users are unable to receive email from certain email addresses, it is most likely an issue with the sending mail server. However there are…

The bounceback is required to investigate the logs of the destination SMTP server. Problems of this nature are usually a poor quality SMTP server, a broken…

If you have large amounts of email to load and an Internet connection with limited bandwidth, the time required to prepare and ship a portable storage…

Ensure that no capital letters are being used when searching. For example, searching for aaron.thompson@spambrella.com would return results, whereas searching for Aaron.Thompson@spambrella.com would not. We…