Category: Email Security

Microsoft Office 365 users have reported issues that occur during sign-in and activation of services. Although uncommon in Q2 2019, users may still face some…

Email backscatter refers to auto-generated email replies to an email address who didn’t originally send an email. It occurs when the Return-path, From or Reply-to…

Configuring Microsoft 365 for Spambrella Situation – You want to configure Microsoft 365 to use with Spambrella as your email gateway. Summary – See below…

A simple, no impact migration process – Join thousands of others and experience free value-add via Spambrella. Ever wondered who the largest Proofpoint Essentials Distributor…

Spambrella is the lead distribution hub for Proofpoint Essentials multi-tenant services to MSP’s. Designed from the ground up to support large service providers to outsource…

This article is intended for Proofpoint Essentials MSP partners. If you wish to discuss your relationship, support, or the real value that Spambrella offers to…

The spam sensitivity slider tool adjusts where the Spambrella engine should make that call between Clean/Innocent, and Spam which it will quarantine. Misclassifications might, in…

If you are expecting a quarantine digest report, and have not received it. Here are a few troubleshooting steps to take before contacting technical support:…

Bulk sending is designed for users who need it for business-critical purposes, e.g. Recruitment consultants emailing individuals applying for a specific job(s), support users needing…

Spambrella offers protection against impostor email threats (also known as spoofing), business email compromise or CEO fraud. Suspected imposter emails are identified as inbound messages…

Welcome to your Email Archive Getting Started Guide! This guide provides you with step-by-step instructions on configuring the Spambrella (Professional Package) Email Archive. The following…

Microsoft 365 provides a remote journaling functionality to send a copy of all mail sent or received by members of a defined security group to…

About Email Archive Users All users defined in Spambrella are also users within the Email Archive. User accounts are synced every 5 minutes. Removing a…

Retention All archived messages are retained in the Archive for at least one year from the date on which they were archived, and can be…

Verify the following:The Outbound Relay feature is enabled for the company. Log in to the user interface Type the customer name into the search bar…

Situation – Admin is trying to set up a SMTP credential, where he can send emails using SMTP Auth credentials. Solution Solution – See below…

User Account Handling The Azure AD Sync and Active Directory Sync tools are used to allow customers to sync user accounts from their Active Directory or Azure Active Directory environments. Due…

Difference between Groups and Functional Accounts Under the tab ‘Users & Groups’ within Spambrella there are a couple of sub-tabs mainly Users , Groups ,…

Domainkeys Identified Mail, or DKIM, is a standard that prevents email senders and recipients from spam, spoofing, and phishing. This form of email authentication allows…

You may want to bypass spam filtering in Office 365 for clean mail that is being sent from Spambrella. Spambrella IP ranges should be added…

Setup send connectors for Exchange 2010 Open the Exchange Management Console on a computer that has the Hub Transport server role. In the console tree,…

A basic introduction to searching Spambrella/Proofpoint Archive 2.0 With archive 2.0 a few functions have been added to searching messages. Granting Access: Administrators can now…

Why do I keep getting a 554 5.7.1: Relay access denied? Situation: Your outbound mail is rejected with a Relay access denied mail response. Solution: Check…

Common Email Delivery Error Codes Situation – Looking in Message Details, found in Logs, the delivery status often shows error codes explaining why a message…

Solarwinds Mail Assure / MSP Mail Alternative – Spambrella The email security industry has been a turbulent arena over the past decade. We have managed…

Migration – Upgrade from ‘The Email Laundry’. Our extensive knowledgebase and guides may not always translate well if you have been using The Email Laundry…

[Setup Step 6]: Configuring Features This article is to consolidate links to features available based on package level and how to configure them. Available features…

CIDR Breakdown for 185.132.180.0/22 and 185.183.28.0/22 For customers who are using Office 365 or any other platform that will only accept CIDR format ranges of…

Verify domain by adding a custom META tag to the homepage of your domain In order to register a domain for email relay within Spambrella,…

If you are receiving reports that Azure Active Directory Sync is failing. The reason will be that the Access Token is ‘missing or malformed’. This…

Sending to Distribution Groups with external domain recipients Situation – You want to configure Outbound Relay for domains utilizing Distribution Groups sending to external domain…

Why am I being delayed or blocked? The IP you are reporting is delayed or blocked because we have indications that messages scoring as spam…

Archive connection failing with error “There was a problem connecting to the server” when performing connection test. This can be down to a number of…

Once an encrypted email is shared with a recipient (sent), it will remain in the Proofpoint Secureshare Portal until expiry (14 days). At this time there…

Your Administrator or Spambrella Support Team may request that you identify messages that you need support for by sending its Permalink to the Spambrella Support…

Situation – You are having trouble sending/receiving emails with large attachments and wondering if Spambrella enforces a limit on attachment sizes. Solution – This article…

Problem: When performing a manual AD sync, the following message is returned: “The procedure seems to have been successful… Proceeding to the Users List tab…

In the event that a customer is using Zix as a secure webmail application as opposed to Spambrella ‘Advanced Package’ encryption solution, we do support…

Sender Dynamic DNS – We allow CIDR ranges up to /24 in the sending server list. You will need to collect your dynamic CIDR range…

What is social media account protection? Social media account protection provides advanced protection for your branded social media accounts. It works across all major social…