Category: Email Security

To change the filter order in which filters are applied: For your company as a partner: Navigate to ‘Security Settings’ and click Email > Filter…

Situation – You have not received emails you were expecting, and they have been blocked by a General EXE block. Which attachments does Spambrella block…

Situation – As a new customer you have created a domain and added users in Spambrella and need to verify your domain and enable Relay….

Situation – You have configured a masquerade domain on a virtual SMTP server. Solution – Spambrella does not support the use of masquerade domains. Masquerade…

Situation – Emails bounce back with the error Address Lookup Failed. Solution – Check the domain settings and user address settings. Email Bounces with the…

Situation – You receive a bounce error or see information in your logs indicating IP Address is an open relay. Solution – Open relay is…

Situation – How do we get a custom URL? How to set up white-label? Solution – Open a ticket with the following information. Opening A…

About Attachment Defense Attachment Defense leverages the advanced power of Proofpoint Targeted Attack Protection, the industry’s most effective defense against advanced threats, stops, and blocks malicious URLs….

Situation – Why aren’t my users receiving a Welcome email? Solution – Here are some reasons why a customer would not get their Welcome email,…

Situation – When an MSP Partner or reseller account changes, here is how you re-parent an organization. Solution – Organizational Admin (OA) will follow the…

Situation – This article is created for MSP Partners and Resellers who wish to get a list of their customers. Solution – The list can…

Situation – You want to know the mail flow to better understand the path each message follows, and what events may be triggered at specific…

Situation – Emails being delivered to Office 365 are getting rejected due to SPF check. Office 365 is seeing the IP of Spambrella as the…

Situation – How do I get started with Office 365? How can I link Spambrella to Office 365? Solution – Here you will find a…

The Email Management Platform service accepts and processes mail on behalf of its subscribing customers. It passes on safe traffic and captures viruses, spam, or…

Situation – You want to disable Quarantine Digest for Functional Accounts without doing it one at a time, account by account. Solution – Disable report…

If you are looking for more information on Spambrella and Proofpoint Compliance and Regulations, please refer to this link – https://www.spambrella.com/spambrella-trust-privacy/ For information related to…

Welcome to the Spambrella glossary. This page will give you a quick definition of the terms you’ll come across. In addition, we have included several…

Introducing Spambrella – End-Users Quarantine Profile Emergency Inbox Spam Settings Quarantine Digest Groups & Functional Accounts Sender Lists Disclaimers System Alerts Email Encryption Targetted Attack…

Getting Started Connection Details Spambrella Terms Glossary Acceptable Use Policies for Email CIDR Breakdown for 148.163.128.0/19 Deployment Phases And Rollout Disable Welcome Emails Regulations and…

You have a website contact form (using PHP/ASP/etc) on your hosted website that is configured to send to your email account, but you are not…

The new user experience is ready for broad availability. As a result we will be upgrading all Partners and their customers to the experience by…

Cloudmark Sender Intelligence (CSI) IP – Reputation block listing and IP address removal Situation Emails are bounced due to Cloudmark Sender Intelligence IP block listing,…

If messages from a known services used by your organization are getting quarantined, please refer to the below article. Examples are: Printer / Scanner messages…

Can I delete an encrypted email once it has been sent? You cannot delete an encrypted email once you have sent it, but you can…

Currently, Spambrella only supports up to /24 CIDR ranges. However, some third party services such as MailChimp use larger ranges than we support. In these…

Common things to check if archive emails are getting rejected or not showing up: Make sure a SECOND outbound connector is configured to handle only…

As a general rule, when using Data Loss Prevention (DLP) tools we suggest creating several smaller individual filters rather than one large one. In other…

Situation: Active Directory Sync has failed and given you an error message. Solution: See thee below list of Active Directory error codes and suggested troubleshooting…

How to add an email address discovered using SMTP Discovery an alias of an existing user account. Please navigate to: (1) User Management  (2) SMTP Discovery (3)…

Name spoofing, Imposter spoofing, or VIP Impersonation Situation There has been an increase of cases where hackers are spoofing the names of CEO’s, Executives, VP’s,…

URL Defense Decoder Spambrella utilizes Proofpoint Targeted Attack Protection (TAP) which is included within our feature named ‘URL Defense‘. TAP (URL Defense) automatically rewrites links found in…

Log into your web email https://gmail.com in your browser. Click the gear at the top right, choose Settings, then click on Filters and Blocked Addresses….

Archive Export (version 2.0) – Self Service Exports can be completed by the customer themselves at any time. Spambrella no longer offers an export service…

Connectwise Manage Integration and Automation  Spambrella provides ConnectWise Manage integration to deliver an automated process for the synchronizing of end user licensing with Connectwise organization…

Journaling in Exchange 2013/2016 Exchange 2013/2016 provide multiple methods for journaling including: Pre-requisite These instructions are for the current archive service, not the legacy archive. Please check with…

The Spambrella password policy or minimum requirements are as follows: Passwords must be 12 characters long. Passwords must contain at least one uppercase letter. Passwords…

The email security industry has been a turbulent arena over the past decade. Spambrella have managed some major migrations from service providers looking for rescue…

Question: What is the difference between ‘Credit Card Number’ and ‘Extended Credit Card identifier’ when creating an outbound DLP policy? Answer: Credit Card – Covers…

Users bombarded with unsolicited spam email as a result of email bomb Situation: You are suddenly receiving a large amount of unwanted email. This is…