Category: Email Security

We’re giving the login experience a fresh new look that’s cleaner, brighter and easier to use. This update has now been fully rolled out to…

Situation – Trying to add a list of addresses to a filter and it will not save. Is there a character limit? Solution – Creating/Editing…

This article is intended for end-users – If your company is using the Email Encryption service, your outgoing emails (emails that you send) may be…

System alerts are email alerts that are generated and delivered to Essentials users if a message is blocked from delivery because it: Contains a virus…

The profile page records basic information about your account, including the primary email address for which the service is processing messages, your mobile number and…

An entry for each of a user’s inbound and outbound messages is logged in Spambrella and shown on the Quarantine tab of the user interface….

Your company has implemented Spambrella to provide you with comprehensive protection against unwanted and malicious emails. Spambrella will prevent virus-affected and potential spam emails from…

This guide provides tips, tricks and links to key documentation explaining the steps that should be taken while cutting mail flow over to Spambrella. Tip…

This guide provides an overview of product features and related technologies. In addition, it contains recommendations on best practices, tutorials for getting started, and troubleshooting…

Situation – O365 E3/E5 customers have received a notification from Microsoft that they will be creating a new automatic policy in Office 365 tenants that…

Situation – Users don’t remember their Spambrella portal log in credentials. Organizations would like to use O365 credentials for Spambrella portal authentication. Solution – This…

Situation – While setting up Outbound Email Relay, Intermedia customers must include specific IP addresses as a Sending Server. Summary – See the below list…

Situation – Is it possible to get alerts when emails are queuing? How do I set up spooling alerts? Solution – Steps to enable spooling…

Situation – Does the product have a plug-in for the Encryption product? Solution – Yes we provide direct access to the Proofpoint Secureshare Outlook plug-in….

Situation – Is Spambrella aligned with any Information Security Programs? Solution – Spambrella through Proofpoint is aligned with NIST 800-171 NIST 800-171 Proofpoint has a…

Situation – You may encounter the below situations and want to confirm if your messages are being properly encrypted. My message is stuck as queued…

Welcome to your Email Encryption Getting Started Guide! This guide provides you with step-by-step instructions on configuring Spambrella Email Encryption. The following topics are covered:…

Email Encryption helps businesses automatically encrypt emails. This helps reduce the potential negative impacts of data loss. Securing emails that contain sensitive data is one…

Situation – You are searching for a specific email or want additional details for a specific email such as scan information, delivery status, etc. You…

Situation – You want to analyze the contents of an email using the email header. Email headers are useful for a detailed technical understanding of…

Situation – There is a need to check email message flow for inbound and outbound messages. You also need help troubleshooting mail flow and want…

Situation – You are experiencing issues with your mail flow, such as delayed delivery of messages, missing messages, or users unable to deliver or receive…

Situation – You have email messages that are not delivered or quarantined and you’re not sure why and need to troubleshoot logs. Solution – Understand…

Situation – While familiarizing yourself with your Spambrella platform and features, you may encounter words and terms you are unfamiliar with. Solution – Some terms…

Situation – In the Spambrella User Interface, the status of an email is Delivered, however, it has not reached the recipient’s mailbox. The recipient of…

Situation – You want to view the email header contents and research or analyze the email header data. Solution – Follow the steps below to…

Situation – Email(s) that you require have been quarantined. You would like to know how to release quarantined emails from the user interface. Solution –…

This error occurs when an End-user is using Outlook when receiving their digest. The End-user clicks on the link to release the message and they…

About Email Details Email details explain how Spambrella scored an email message as was processed through the Anti-Virus, Attachment Defense, and Spam Engine infrastructure. The…

Situation – You are unfamiliar with the status category of an email that was bounced or deferred. Solution – See the below table for each…

Situation – You need to confirm message delivery and search through large amounts of delivered messages for specific emails. Solution – Steps on how to…

‘552 5.3.4 Message Sizeexceeds fixed maximum message’ although Email size is less than max receive size Save as PDF Situation – You receive an error…

Situation – A list of words is desired to be utilized to filter unwanted email and/or language. This KB entry will give a brief summation…

Situation – You are looking to whitelist address(es) on your own domain(s). You are unable to enter your domain(s) or address(es) with your domain(s) into…

Situation – You want to know how to allow or block emails from specific email addresses, domains, or IPs. Solution – The Sender Lists page…

Situation – You want to create a filter rule for specific extensions and/or filenames and block them from end-users. Solution – Follow the below steps…

Situation – You are receiving spam and/or phishing emails from a country that your company does not normally have dealings with. Solution – Create an…

Situation – You need to know the order of processing filters use to process inbound mail with. You may also need to know what order…

Situation – You wish to create a custom filter. Solution – Expanded Detailed Overview of the Filter Creation Process. This Includes all Conditions and Rules….

Default filter settings for new customers can be defined in a template. Navigate to ‘Administration‘ and click > Customer Management > Customers > Templates. To…