Category: Admin Topics

Verify domain by adding a custom META tag to the homepage of your domain In order to register a domain for email relay within Spambrella,…

Sending to Distribution Groups with external domain recipients Situation – You want to configure Outbound Relay for domains utilizing Distribution Groups sending to external domain…

Archive connection failing with error “There was a problem connecting to the server” when performing connection test. This can be down to a number of…

Your Administrator or Spambrella Support Team may request that you identify messages that you need support for by sending its Permalink to the Spambrella Support…

Situation – You are having trouble sending/receiving emails with large attachments and wondering if Spambrella enforces a limit on attachment sizes. Solution – This article…

What are Spooling Alerts? A spooling alert is a notification that is sent to designated contacts when there is a problem with an organizations email…

Polling is carried out every 5 minutes. You would need at least 25 messages waiting for your server to trigger the Alert. In practical terms…

This page describes how to enforce TLS and behavior from a Spambrella Sender and Recipient point of view. In both cases below, we do recommend…

Situation – You want to set-up Spambrella with Google Workspace (Gsuite) service. Solution – Outline to setting up Google Workspace (Gsuite) in conjunction with Spambrella….

Situation – You need to archive email messages, such as for auditing or regulatory purposes. When importing new data into the Archive, there are several…

Welcome emails are set to send to any ‘End User’ created on the system by default. You may turn off the sending of Welcome emails in…

Situation – Spambrella Active Directory Sync Tool allows organizations using AD to import and/or synchronize users and functional accounts Summary – See below article for…

Situation – You want to integrate Azure Active Directory with Spambrella/Proofpoint to sync your user base. Solution – Following the steps outlined below will allow…

To verify domain by adding a DNS (TXT) record to your domain’s configuration In order to register a domain for email relay within Spambrella, you…

Situation – The Spambrella service is cloud-based (no on-premise hardware) and acts as a bridge between the internet and your mail server. You also use…

Disclaimers are an optional feature: consult your administrator to see if they are enabled for your system. Disclaimers are standard pieces of content that appear at…

Situation – The console has four phases of deployment. During your rollout/deployment, you want to know what order to deploy each phase and what each…

For customers who are using Office 365 or any other platform that will only accept CIDR format ranges of /24: Situation You are setting up your…

Adding a new domain to an existing organization account As the admin, adding a new domain is simple and quick to achieve in these steps….

[Setup Step 4]: (Optional): Activating Spambrella for an organization’s outbound email This article assumes that the organization in question has an active account in Spambrella, is using…

[Setup Step 3]: Firewall lockdown options for Email & LDAP Discovery If you have control over your mail server and it’s firewall, make sure that…

[Setup Step 2]: User Provisioning Options – How to Add Users This KB article will be for creating user accounts after the domain has been…

[Setup Step 1]: Instructions for activating Spambrella for a domain’s inbound email This KB article assumes that an organization account has been created in Spambrella,…

Branding Strategic and Channel Partners have the ability to brand the user interface, welcome emails and quarantine digest with a custom logo and a specific header color….

Domains Every Internet email address includes a domain, which specifies where mail should be sent. For instance, the address joe@mycompany.com directs a message to the user Joe…

Notifications Spambrella allows organizations to localize and customize the content of end-user system emails including the welcome email, password reset email and the quarantine digest. Content can…

Encryption is purpose-built to help small and medium enterprises reduce the potential negative impacts of data loss by automatically encrypting email. The need to secure…

Situation – Your message delivery is deferred and you want to know how long it will be deferred and when it will be delivered. Solution…

If you have large amounts of email to load and an Internet connection with limited bandwidth, the time required to prepare and ship a portable storage…

Ensure that no capital letters are being used when searching. For example, searching for aaron.thompson@spambrella.com would return results, whereas searching for Aaron.Thompson@spambrella.com would not. We…

Situation – What is the attachment type Undecipherable Attachments? Solution – This article explains what Undecipherable Attachment for attachment type does If you create a…

Situation – You see SPF delivery failure mentioned as a Delivery Status or in other areas. Solution – SPF delivery status is normally due to…

Situation – Administrators would like to understand how our Spam Settings work and what do they mean. Solution – Spam settings can be adjusted from…

Sender lists contain email addresses (someone@domain.dev) or domains (*@domain.dev) that are to be explicitly identified as “safe” or “blocked”. Emails from safe addresses will be…

Situation – You are receiving clean email being marked as spam or spam email being marked as clean and want to report it to support….

List of file extensions: Microsoft executables: .exe, .com Microsoft binary libraries: .dll Microsoft executable scripts: .bat, .pif, .scr Visual Basic files: .vb, .vbe, .vbs Other…

You can approve or block specific senders and recipients, based on the email address, domain, subdomain, attachment type, email size, words in the email or…

Situation – When creating a filter you receive an error about the email address pattern containing invalid characters. Solution – Review the Spambrella filter settings…

Why outbound limits? As a committed anti-spam product, Spambrella cannot condone the use of our platform to send out bulk mail. Most users respect our…

Spambrella is available in 8 service packages [Click here to see them] Beginner Beginner + (NFP Option) Business Business + Advanced Advanced + Professional Professional…