Category: Admin Topics

‘552 5.3.4 Message Sizeexceeds fixed maximum message’ although Email size is less than max receive size Save as PDF Situation – You receive an error…

Situation – A list of words is desired to be utilized to filter unwanted email and/or language. This KB entry will give a brief summation…

Situation – You are looking to whitelist address(es) on your own domain(s). You are unable to enter your domain(s) or address(es) with your domain(s) into…

Situation – You want to know how to allow or block emails from specific email addresses, domains, or IPs. Solution – The Sender Lists page…

Situation – You want to create a filter rule for specific extensions and/or filenames and block them from end-users. Solution – Follow the below steps…

Situation – You are receiving spam and/or phishing emails from a country that your company does not normally have dealings with. Solution – Create an…

Situation – You need to know the order of processing filters use to process inbound mail with. You may also need to know what order…

Situation – You wish to create a custom filter. Solution – Expanded Detailed Overview of the Filter Creation Process. This Includes all Conditions and Rules….

Default filter settings for new customers can be defined in a template. Navigate to ‘Administration‘ and click > Customer Management > Customers > Templates. To…

To change the filter order in which filters are applied: For your company as a partner: Navigate to ‘Security Settings’ and click Email > Filter…

Situation – You have not received emails you were expecting, and they have been blocked by a General EXE block. Which attachments does Spambrella block…

Situation – As a new customer you have created a domain and added users in Spambrella and need to verify your domain and enable Relay….

Situation – You have configured a masquerade domain on a virtual SMTP server. Solution – Spambrella does not support the use of masquerade domains. Masquerade…

Situation – Emails bounce back with the error Address Lookup Failed. Solution – Check the domain settings and user address settings. Email Bounces with the…

Situation – You receive a bounce error or see information in your logs indicating IP Address is an open relay. Solution – Open relay is…

Situation – How do we get a custom URL? How to set up white-label? Solution – Open a ticket with the following information. Opening A…

About Attachment Defense Attachment Defense leverages the advanced power of Proofpoint Targeted Attack Protection, the industry’s most effective defense against advanced threats, stops, and blocks malicious URLs….

Situation – Why aren’t my users receiving a Welcome email? Solution – Here are some reasons why a customer would not get their Welcome email,…

Situation – This article is created for MSP Partners and Resellers who wish to get a list of their customers. Solution – The list can…

Situation – You want to know the mail flow to better understand the path each message follows, and what events may be triggered at specific…

Situation – How do I get started with Office 365? How can I link Spambrella to Office 365? Solution – Here you will find a…

The Email Management Platform service accepts and processes mail on behalf of its subscribing customers. It passes on safe traffic and captures viruses, spam, or…

Situation – You want to disable Quarantine Digest for Functional Accounts without doing it one at a time, account by account. Solution – Disable report…

If you are looking for more information on Spambrella and Proofpoint Compliance and Regulations, please refer to this link – https://www.spambrella.com/spambrella-trust-privacy/ For information related to…

Welcome to the Spambrella glossary. This page will give you a quick definition of the terms you’ll come across. In addition, we have included several…

If messages from a known services used by your organization are getting quarantined, please refer to the below article. Examples are: Printer / Scanner messages…

Currently, Spambrella only supports up to /24 CIDR ranges. However, some third party services such as MailChimp use larger ranges than we support. In these…

Common things to check if archive emails are getting rejected or not showing up: Make sure a SECOND outbound connector is configured to handle only…

As a general rule, when using Data Loss Prevention (DLP) tools we suggest creating several smaller individual filters rather than one large one. In other…

Archive Export (version 2.0) – Self Service Exports can be completed by the customer themselves at any time. Spambrella no longer offers an export service…

Journaling in Exchange 2013/2016 Exchange 2013/2016 provide multiple methods for journaling including: Pre-requisite These instructions are for the current archive service, not the legacy archive. Please check with…

Configuring Microsoft 365 for Spambrella Situation – You want to configure Microsoft 365 to use with Spambrella as your email gateway. Summary – See below…

Welcome to your Email Archive Getting Started Guide! This guide provides you with step-by-step instructions on configuring the Spambrella (Professional Package) Email Archive. The following…

Microsoft 365 provides a remote journaling functionality to send a copy of all mail sent or received by members of a defined security group to…

About Email Archive Users All users defined in Spambrella are also users within the Email Archive. User accounts are synced every 5 minutes. Removing a…

Retention All archived messages are retained in the Archive for at least one year from the date on which they were archived, and can be…

Situation – Admin is trying to set up a SMTP credential, where he can send emails using SMTP Auth credentials. Solution Solution – See below…

A basic introduction to searching Spambrella/Proofpoint Archive 2.0 With archive 2.0 a few functions have been added to searching messages. Granting Access: Administrators can now…

Common Email Delivery Error Codes Situation – Looking in Message Details, found in Logs, the delivery status often shows error codes explaining why a message…

[Setup Step 6]: Configuring Features This article is to consolidate links to features available based on package level and how to configure them. Available features…