Category: Other Resources

Cloudmark Sender Intelligence (CSI) IP – Reputation block listing and IP address removal Situation Emails are bounced due to Cloudmark Sender Intelligence IP block listing,…

If messages from a known services used by your organization are getting quarantined, please refer to the below article. Examples are: Printer / Scanner messages…

Can I delete an encrypted email once it has been sent? You cannot delete an encrypted email once you have sent it, but you can…

As a general rule, when using Data Loss Prevention (DLP) tools we suggest creating several smaller individual filters rather than one large one. In other…

Situation: Active Directory Sync has failed and given you an error message. Solution: See thee below list of Active Directory error codes and suggested troubleshooting…

How to add an email address discovered using SMTP Discovery an alias of an existing user account. Please navigate to: (1) User Management  (2) SMTP Discovery (3)…

Name spoofing, Imposter spoofing, or VIP Impersonation Situation There has been an increase of cases where hackers are spoofing the names of CEO’s, Executives, VP’s,…

URL Defense Decoder Spambrella utilizes Proofpoint Targeted Attack Protection (TAP) which is included within our feature named ‘URL Defense‘. TAP (URL Defense) automatically rewrites links found in…

Log into your web email https://gmail.com in your browser. Click the gear at the top right, choose Settings, then click on Filters and Blocked Addresses….

Archive Export (version 2.0) – Self Service Exports can be completed by the customer themselves at any time. Spambrella no longer offers an export service…

Connectwise Manage Integration and Automation  Spambrella provides ConnectWise Manage integration to deliver an automated process for the synchronizing of end user licensing with Connectwise organization…

Journaling in Exchange 2013/2016 Exchange 2013/2016 provide multiple methods for journaling including: Pre-requisite These instructions are for the current archive service, not the legacy archive. Please check with…

The Spambrella password policy or minimum requirements are as follows: Passwords must be 12 characters long. Passwords must contain at least one uppercase letter. Passwords…

The email security industry has been a turbulent arena over the past decade. Spambrella have managed some major migrations from service providers looking for rescue…

Question: What is the difference between ‘Credit Card Number’ and ‘Extended Credit Card identifier’ when creating an outbound DLP policy? Answer: Credit Card – Covers…

Users bombarded with unsolicited spam email as a result of email bomb Situation: You are suddenly receiving a large amount of unwanted email. This is…

Microsoft Office 365 users have reported issues that occur during sign-in and activation of services. Although uncommon in Q2 2019, users may still face some…

Email backscatter refers to auto-generated email replies to an email address who didn’t originally send an email. It occurs when the Return-path, From or Reply-to…

A simple, no impact migration process – Join thousands of others and experience free value-add via Spambrella. Ever wondered who the largest Proofpoint Essentials Distributor…

Spambrella is the lead distribution hub for Proofpoint Essentials multi-tenant services to MSP’s. Designed from the ground up to support large service providers to outsource…

This article is intended for Proofpoint Essentials MSP partners. If you wish to discuss your relationship, support, or the real value that Spambrella offers to…

The spam sensitivity slider tool adjusts where the Spambrella engine should make that call between Clean/Innocent, and Spam which it will quarantine. Misclassifications might, in…

If you are expecting a quarantine digest report, and have not received it. Here are a few troubleshooting steps to take before contacting technical support:…

Bulk sending is designed for users who need it for business-critical purposes, e.g. Recruitment consultants emailing individuals applying for a specific job(s), support users needing…

Spambrella offers protection against impostor email threats (also known as spoofing), business email compromise or CEO fraud. Suspected imposter emails are identified as inbound messages…

Verify the following:The Outbound Relay feature is enabled for the company. Log in to the user interface Type the customer name into the search bar…

User Account Handling The Azure AD Sync and Active Directory Sync tools are used to allow customers to sync user accounts from their Active Directory or Azure Active Directory environments. Due…

Difference between Groups and Functional Accounts Under the tab ‘Users & Groups’ within Spambrella there are a couple of sub-tabs mainly Users , Groups ,…

Domainkeys Identified Mail, or DKIM, is a standard that prevents email senders and recipients from spam, spoofing, and phishing. This form of email authentication allows…

You may want to bypass spam filtering in Office 365 for clean mail that is being sent from Spambrella. Spambrella IP ranges should be added…

Setup send connectors for Exchange 2010 Open the Exchange Management Console on a computer that has the Hub Transport server role. In the console tree,…

Why do I keep getting a 554 5.7.1: Relay access denied? Situation: Your outbound mail is rejected with a Relay access denied mail response. Solution: Check…

Common Email Delivery Error Codes Situation – Looking in Message Details, found in Logs, the delivery status often shows error codes explaining why a message…

Solarwinds Mail Assure / MSP Mail Alternative – Spambrella The email security industry has been a turbulent arena over the past decade. We have managed…

Migration – Upgrade from ‘The Email Laundry’. Our extensive knowledgebase and guides may not always translate well if you have been using The Email Laundry…

CIDR Breakdown for 185.132.180.0/22 and 185.183.28.0/22 For customers who are using Office 365 or any other platform that will only accept CIDR format ranges of…

If you are receiving reports that Azure Active Directory Sync is failing. The reason will be that the Access Token is ‘missing or malformed’. This…

Why am I being delayed or blocked? The IP you are reporting is delayed or blocked because we have indications that messages scoring as spam…

Archive connection failing with error “There was a problem connecting to the server” when performing connection test. This can be down to a number of…

Once an encrypted email is shared with a recipient (sent), it will remain in the Proofpoint Secureshare Portal until expiry (14 days). At this time there…