Situation – How long does it take domain changes to take effect? When will a new email address be added to send and receive emails?…

Situation – You want to configure Outbound Relay for domains utilizing Distribution Groups sending to external domain recipients but you receive a Relay Access Denied…

About One-Click Message Pull This optional feature, available in environments with Business+, Advanced+ or Professional+ licenses, allows administrators and authorized users to pull, from a user’s…

Situation – How to Exempt an account in Active Directory (AD) and Azure Active Directory (AD) Sync Solution – Follow the below steps in the…

Situation – You want to know how DMARC works with Spambrella/Proofpoint Essentials. Solution –  This article explains how to enable DMARC authentication in the new Anti-Spoofing section, as…

Situation – Where are notifications set? Can I customize notifications? Can I set specific notifications? Who are allowed to be notified? Solution – Define each…

You need to send a large amount of outbound mail, or are receiving a large amount of inbound mail, and want to know what our…

Situation: You want to prevent malicious actors from sending spoofed messages. Solution: Understand DMARC, DKIM, and SPF and enable inbound anti-spoofing policies? What Are Anti-Spoofing…

Situation: You want to use DKIM outbound signing to prevent spoofing of your domain. Solution: Understand DKIM and enable outbound DKIM signing. What Is DKIM…

Situation – Why aren’t my users receiving a Welcome email? Solution – Here are some reasons why a customer would not get their Welcome email,…

The Email Management Platform service accepts and processes mail on behalf of its subscribing customers. It passes on safe traffic and captures viruses, spam, or…

Situation – You want to disable Quarantine Digest for Functional Accounts without doing it one at a time, account by account. Solution – Disable report…

Welcome to the Spambrella glossary. This page will give you a quick definition of the terms you’ll come across. In addition, we have included several…

Cloudmark Sender Intelligence (CSI) IP – Reputation block listing and IP address removal Situation Emails are bounced due to Cloudmark Sender Intelligence IP block listing,…

Can I delete an encrypted email once it has been sent? You cannot delete an encrypted email once you have sent it, but you can…

As a general rule, when using Data Loss Prevention (DLP) tools we suggest creating several smaller individual filters rather than one large one. In other…

The Spambrella password policy or minimum requirements are as follows: Passwords must be 12 characters long. Passwords must contain at least one uppercase letter. Passwords…

The email security industry has been a turbulent arena over the past decade. Spambrella have managed some major migrations from service providers looking for rescue…

Question: What is the difference between ‘Credit Card Number’ and ‘Extended Credit Card identifier’ when creating an outbound DLP policy? Answer: Credit Card – Covers…

Users bombarded with unsolicited spam email as a result of email bomb Situation: You are suddenly receiving a large amount of unwanted email. This is…

A simple, no impact migration process – Join thousands of others and experience free value-add via Spambrella. Ever wondered who the largest Proofpoint Essentials Distributor…

Spambrella is the lead distribution hub for Proofpoint Essentials multi-tenant services to MSP’s. Designed from the ground up to support large service providers to outsource…

This article is intended for Proofpoint Essentials MSP partners. If you wish to discuss your relationship, support, or the real value that Spambrella offers to…

Verify the following:The Outbound Relay feature is enabled for the company. Log in to the user interface Type the customer name into the search bar…

Domainkeys Identified Mail, or DKIM, is a standard that prevents email senders and recipients from spam, spoofing, and phishing. This form of email authentication allows…

Why do I keep getting a 554 5.7.1: Relay access denied? Situation: Your outbound mail is rejected with a Relay access denied mail response. Solution: Check…

Solarwinds Mail Assure / MSP Mail Alternative – Spambrella The email security industry has been a turbulent arena over the past decade. We have managed…

Migration – Upgrade from ‘The Email Laundry’. Our extensive knowledgebase and guides may not always translate well if you have been using The Email Laundry…

CIDR Breakdown for 185.132.180.0/22 and 185.183.28.0/22 For customers who are using Office 365 or any other platform that will only accept CIDR format ranges of…

Why am I being delayed or blocked? The IP you are reporting is delayed or blocked because we have indications that messages scoring as spam…

Archive connection failing with error “There was a problem connecting to the server” when performing connection test. This can be down to a number of…

Once an encrypted email is shared with a recipient (sent), it will remain in the Proofpoint Secureshare Portal until expiry (14 days). At this time there…

In the event that a customer is using Zix as a secure webmail application as opposed to Spambrella ‘Advanced Package’ encryption solution, we do support…

Sender Dynamic DNS – We allow CIDR ranges up to /24 in the sending server list. You will need to collect your dynamic CIDR range…

What are CNAME records? CNAME records are aliases of, or redirect to, other DNS entries. Can I use a CNAME record with Spambrella? CNAME should…

RBL reputation analysis votes on the probability that the message is spam based on comprehensive information about the source of the message, rating the reputation…

Delivery Status Deferred: Emails get deferred at Spambrella if the destination SMTP server is down or if there is a temporary network issue with the receiving…

To ensure the ongoing health of our platform, Spambrella imposes limits on the number of messages sent and received, the number of recipients per message…

Question: When I receive an email to my Office 365 account ‘this email has failed SPF checking by Office 365’ e.g. – Authentication-Results: spf=fail (sender…

Release Email – Allowing user to release a specific email from a sender one time. This may be an email newsletter that you do not…