The steps to prevent Exchange Online Protection (EOP) direct delivery require an EOP transport rule to audit messages received from outside the organization that did…

Situation – Trying to use the KnowBe4 product with Spambrella. Solution – Mail flow through Spambrella can be done up to a certain extent. Recommended…

Situation – You want to configure Outbound Relay for domains utilizing Distribution Groups sending to external domain recipients but you receive a Relay Access Denied…

You need to send a large amount of outbound mail, or are receiving a large amount of inbound mail, and want to know what our…

Situation – User or admin forgot their user interface password or its expired. Solution – Reset the password via the login page following the below…

DESCRIPTION A critical remote code execution vulnerability affecting the popular Java logging package log4j2, CVE-2021-44228, was published on December 10, 2021. The vulnerability is also…

Situation – You receive a bounce message when messaging internally with Google Workspace Solution – This document will explain the workaround that Google has provided…

How can I access a sender list for a functional account? Currently, there is no direct access from the UI standpoint to a functional account’s…

Why are journal reports archived from Microsoft 365 to Spambrella/Proofpoint being bounced back with ‘554 Mismatch in o365 allowed address’? Situation – Mail archived from…

Situation – Why aren’t my users receiving a Welcome email? Solution – Here are some reasons why a customer would not get their Welcome email,…

Situation – When an MSP Partner or reseller account changes, here is how you re-parent an organization. Solution – Organizational Admin (OA) will follow the…

Situation – Emails being delivered to Office 365 are getting rejected due to SPF check. Office 365 is seeing the IP of Spambrella as the…

Situation – You want to disable Quarantine Digest for Functional Accounts without doing it one at a time, account by account. Solution – Disable report…

You have a website contact form (using PHP/ASP/etc) on your hosted website that is configured to send to your email account, but you are not…

If messages from a known services used by your organization are getting quarantined, please refer to the below article. Examples are: Printer / Scanner messages…

Can I delete an encrypted email once it has been sent? You cannot delete an encrypted email once you have sent it, but you can…

As a general rule, when using Data Loss Prevention (DLP) tools we suggest creating several smaller individual filters rather than one large one. In other…

How to add an email address discovered using SMTP Discovery an alias of an existing user account. Please navigate to: (1) User Management  (2) SMTP Discovery (3)…

Log into your web email https://gmail.com in your browser. Click the gear at the top right, choose Settings, then click on Filters and Blocked Addresses….

Archive Export (version 2.0) – Self Service Exports can be completed by the customer themselves at any time. Spambrella no longer offers an export service…

Journaling in Exchange 2013/2016 Exchange 2013/2016 provide multiple methods for journaling including: Pre-requisite These instructions are for the current archive service, not the legacy archive. Please check with…

If you are expecting a quarantine digest report, and have not received it. Here are a few troubleshooting steps to take before contacting technical support:…

Bulk sending is designed for users who need it for business-critical purposes, e.g. Recruitment consultants emailing individuals applying for a specific job(s), support users needing…

You may want to bypass spam filtering in Office 365 for clean mail that is being sent from Spambrella. Spambrella IP ranges should be added…

Setup send connectors for Exchange 2010 Open the Exchange Management Console on a computer that has the Hub Transport server role. In the console tree,…

Why do I keep getting a 554 5.7.1: Relay access denied? Situation: Your outbound mail is rejected with a Relay access denied mail response. Solution: Check…

Common Email Delivery Error Codes Situation – Looking in Message Details, found in Logs, the delivery status often shows error codes explaining why a message…

In the event that a customer is using Zix as a secure webmail application as opposed to Spambrella ‘Advanced Package’ encryption solution, we do support…

This article is to help creating DMARC settings so you can implement DMARC on any of your domain names. If you are unsure on how…

How To Configure Journaling in Exchange Online (Office365) Introduction Journaling allows you to meet your organization’s archiving requirements. You can create Journal rules and have…

Release Email – Allowing user to release a specific email from a sender one time. This may be an email newsletter that you do not…

You are not able to delete email from the logs but can hide it (which achieves the same thing from a user perspective). To do…

Q – How do we search logs from a specific email address sent to anyone in the company, we don’t know who it was sent to,…

Spambrella migrate customers from MxLogic / McAfee SaaS services without charge. Firstly Spambrella V1.0 was originally staged on MxLogic and all of our engineers are well versed…

Branding Strategic and Channel Partners have the ability to brand the user interface, welcome emails and quarantine digest with a custom logo and a specific header color….

NOTE: This knowledge base does not address misclassifications (i.e. Spam that got through or desired email that got caught) as there is a separate knowledgebase article…

Channel Admins and Organization Admins can change the contents of the default Spambrella notifications emails as they would desire to be. These notifications emails are user’s…

Notifications Spambrella allows organizations to localize and customize the content of end-user system emails including the welcome email, password reset email and the quarantine digest. Content can…

Managing Users Users and groups are accessed under the Users & Groups tab. Users and groups can be added manually or through LDAP Discovery or CSV upload. An…

If you wish to make use of Spambrella Encryption service (Proofpoint Secure Share) you must be subscribed to the Advanced or Professional email security service…